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Dealing with Conflict Instrument

pack of 5

This self-assessment tool reveals an individual's most-used conflict handling method and helps them identify opportunities for improvement

  • Helps people manage conflict
  • Builds interpersonal skills
  • Explains how to collaborate
This product does not have:
  • Full length online preview
  • Sample Training Guide
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Dealing with Conflict Instrument (pack of 5)

Run time: 19 Pages

By completing this self-assessment, participants learn about their own conflict-handling styles that encompass all the effective ways of dealing with conflict. The five styles presented are: Accommodate, Avoid, Compromise, Compete and Collaborate.

Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behavior is usually the best response to a conflict situation, it is one that requires considerable skill and thought. The normal negotiating behavior, as typically practiced in business and social contexts, does not generally produce high levels of satisfaction for either participant. The Dealing with Conflict Instrument (DWCI) will help change this by encouraging conflicting parties to shift to a more collaborative style in order to find and pursue shared interests, creating a win/win outcome.

Also Available: Dealing With Conflict Instrument: 360-Degree Feedback Set for use within a group.

This instrument enhances training with CRM Learning's Dealing With Conflict video program.

A HRD Press Title


5 self-assessment Instruments


Satisfied customers on the Dealing With Conflict video program:

"The video easily identifies the 5 conflict styles...it is a great lead in to identification of personal styles and when one is better to use than another. Know thyself is the starting point. From there we move to adapting to others and issue resolution."
-Sandy Stefani
-Training Specialist
-Cobb County Government, GA

"Conflict and how to deal with it is always an organizational issue."
-Doug Menikheim
-Centre for Applied Leadership

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Purchase (pack of 5):
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For Federal Government customers:

CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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