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Dealing With Conflict

Healthcare Version

Buy this title and get 15% off. Buy it with other titles and get 20-25% off. See DVD Sale Details

Find out how you can get set up to stream this program at a 15% discount,
good through February 15, 2012. See Streaming Special Details

Conflict in a healthcare environment at best can lead to inefficiency and at worst can lead to disastrous patient-care results. Viewers of this video learn how to resolve conflicts so they have positive outcomes for everyone involved or affected by them.

Benefits:

Explores different conflict handling modes
Builds resolution skills
Depicts collaborative solutions

Produced by CRM Learning

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Dealing With Conflict, Healthcare Version

CRM Produced

Run time: 20 Minutes

This video gives healthcare workers true insight and the strategies for working through conflicts with less dependence on superiors. Conflict shifts the focus away from work by negatively impacting productivity. Surveys show that managers spend about 20 percent of their time on conflict resolution. As employees are asked to communicate with a greater variety of people, they need their own conflict management skills.

Based on the world-famous Thomas-Kilmann Conflict Mode Instrument, this program offers proven methods for recognizing and resolving conflict by dramatizing three scenarios in healthcare, personal and business office settings that highlight the five positions taken by most people during contentious situations: Avoiding, Accomodating, Competing, Compromising and Collaborating.

Participants will learn:

Proven methods for recognizing conflict
The five most valuable methods of conflict resolution
The two basic dimension of human behavior in conflict situations
How to take responsibility for conflict and its resolution

Other Version Available:
Generic Version

DVD
Leader's Guide

Also available to supplement your Conflict training:
Dealing With Conflict Instrument
Dealing With Conflict 360 Feedback Set
Thomas-Kilmann Conflict Mode Instrument

Related Items

To order, please call: 1-800-421-0833

Thomas-Kilmann Conflict Mode Instrument $15.75

Thomas-Kilmann Conflict Mode Instrument in Spanish $15.75

Thomas-Kilmann Conflict Mode Instrument (pack of 10) $149.00

Thomas-Kilmann Conflict Workshop Facilitator's Guide $180.00

Introduction to Conflict Management Booklet $16.50

Introduction to Conflict Management Booklet (pack of 10) $15.50

Dealing with Conflict Instrument (pack of 5) $44.75

Dealing with Conflict Instrument: 360 Degree Feedback Set (pack of 5) $74.75

Dealing with Conflict Instrument Leader's Guide $49.95

Let's Deal With Conflict Binder and Cards $135.00

Let's Deal With Conflict Card Deck $26.50

Dealing with Conflict Leader's Guide $14.95

Testimonials

Comments on Dealing With Conflict:

"Conflict and how to deal with it is always an organizational issue."
-Doug Menikheim
-Co-Director
-Centre for Applied Leadership

How to Buy:

Sales: 800-421-0833

Industry Discounts

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CRM offers discounts to organizations/industries that meet the following requirements:

Educational Institution:
Your organization must be a kindergarten through 12th grade educational institution or an accredited College or University. Education Departments in corporations, healthcare, or government do not qualify.

Government:
Your organization must be a city, county, state, or federal government institution. Government contractors do not qualify for government discounts. GSA discount available to qualifying federal agencies.

Non-Profit:
Occasionally we can offer discounts for 501C(3) non-profit institutions. Please call for details: 1-800-421-0833.

NOTE: We do not offer any discounts on rentals and some discounts may vary, depending on the video program. If we have a promotion or sale, either your industry discount or the sale discount will apply, but not both - we do not "double discount." Discounts are only available on programs over $400.

Please call us to receive any of these discounts: 800-421-0833.

What's Included With Purchase

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DVD
Leader's Guide

Also available to supplement your Conflict training:
Dealing With Conflict Instrument
Dealing With Conflict 360 Feedback Set
Thomas-Kilmann Conflict Mode Instrument

Government, Education and Non-Profit Discounts

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Extra Workbooks

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Participant Workbooks contain worksheets and reference material that correlate to the exercises and activities described in the Leader's Guide. The workbook helps participants better grasp the subject matter the day of the training and gives them something to refer back to after the training has occurred.

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Reminder Cards

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Reminder Cards provide a memory aid of key learning points covered in the training, and are distributed to participants at the workshop's conclusion for their use following the session

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Dealing With Conflict

Healthcare Version

Dealing With Conflict, Healthcare Version

CRM Produced

Run time: 20 Minutes

Contents

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