Customer Service/Sales

Customer expectations are higher than ever. Let CRM Learning teach your employees lasting customer service and sales skills.

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	Customer Service Toolkit Customize your training with 72 high-quality video clips focusing on attitude, communication, problem solving, service recovery, supervising a customer-service department, and internal customer service. .
	Remember Me, 3rd Edition One of the most popular customer service training videos ever, this program reminds us that some customers don't complain when they are treated badly, they just quietly take their business elsewhere.
	FiSH! Imagine a workplace where everyone brings energy, passion, and a positive attitude with them every day. Employees at Seattle's world-famous Pike Place Fish Market do just that. “FiSH!” examines this phenomenon and how it can work in any organization.
	Give 'Em the Pickle Bob Farrell, of Farrell's Restaurants, reveals the secret to customer satisfaction and retention: Give your customers the “pickles” they want . “Pickles” are the special things you do for customers to let them know you appreciate their business.
	What's Your Pickle? Bob Farrell spawned a "pickle giving culture" with Give 'Em the Pickle. He now enhances the whole customer service experience with real-life stories and his remarkable enthusiasm as he travels the road in search of those all-star pickle givers.
	Leadership Pickles Good leaders serve the people who serve the customer. This video reveals the important things employees want and shows how leaders can provide them so that desired results are achieved.
	Just A Call Away Series Your customer-service results will be dramatically enhanced with this group of highly effective videos. Each tells a story that reveals the best steps possible for handling telephone service encounters with skill and a caring attitude.
	We're on the Same Team, Remember? Even when people who have contact with the customer think they're doing the right thing, the customer can come away vastly dissatisfied. This memorable video illustrates how this can happen and is left open ended for viewer discussion.