Communication Toolkit
CRM Produced
Runtime: 70 Minutes total running time
Designed for maximum flexibility, the Toolkit provides you with video vignettes that depict a wide spectrum of common workplace interactions.
The video clips fall into the following skill categories:- Speaking Clearly
- Active Listening
- Nonverbal Communication
- Conflict &Difficult Conversations
- Group Communication
- Presentation Skills
Each clip is provided in two formats:
- With narration and onscreen graphics to set up the scene
- Without any set-up narration and graphics.
The Leader's Guide contains direction for using each clip:
- Primary and secondary skills that can be taught using the clip
- Suggested training applications
- Background information relevant to the clip
- Suggested Discussion Questions along with possible responses
- Key points to draw from the clip
- Ideas for following up on training conducted
- Suggestions for using the clip in conjunction with other clips in the Toolkit.
- Reference tables that help you select clips by skill (such as Listening) or application (such as Supervisor-to-Subordinate communication).
A CRM Learning Title
Contents
- Chaptered video clips on: 1 DVD and 2 CD-ROMs (for importing into powerpoint presentations), each with and without introductory narration
- Printed Leader's Guide
- Leader's Guide PDF on CD-ROM
Toolkit Terms and Conditions Usage and FAQs (opens a new window)
Instructions for importing video clips into PowerPoint:
Written Directions PDF
Video Tutorial 1 Min. Flash Player Video (opens a new window)
Related Items
To order, please call: 1-800-421-0833
Communication Skills Profile Instrument $ 15.00
Communication Toolkit Leader's Guide $ 99.95
Satisfied customers on Communication Toolkit:
"The programs are easy to integrate into our training programs and the examples provide the visual kick necessary to get the point across."
-Jim Johnson
-Instructor
-Standard Motor Products, Inc.
"I like the scenarios because we are able to employ them as real-life examples within the context of our custom material for instructor-led classes. Benefits include the thought-provoking poor/better example format to encourage discussion."
-Andrew Bowen
-Training Specialist
-CenterPoint Energy Inc
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