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Communication in Healthcare

Miscommunication in healthcare can lead to disastrous results. Here are the five steps necessary to turn confusion--in any healthcare setting--into clear communication that results in better patient care and better use of staff time.

  • Reduces miscommunications
  • Improves speaking and listening
  • Helps staff provide better patient care
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

Download sample training guide
Includes sample pages from the leader's guide and participant materials.

Communication in Healthcare

CRM Produced

Run time: 20 Minutes

This program can help your team turn frustrating communications into successful exchanges. When your profession is caring for the health of others, words truly become a lifeline.

Combining humor and drama, this team-building video demonstrates dangers that arise when there is a discrepancy between what we mean to say and what others hear, how varied interpretations of a single word can upset our ability to provide the best in patient care and the importance of precise communication - especially in a health care setting.

Viewers learn how communication succeeds when it passes through 5 stages:
  1. The Speaker launches a thought
  2. The Language that is chosen is clear and uses specific words
  3. The Environment is organized and free of distractions
  4. The Listener interprets the message
  5. Thorough Feedback is given to guarantee that the Speaker and Listener understand each other completely


  • DVD
  • Leader's Guide PDF
  • (Support materials will be emailed to buyers)


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