Communication Skills

Miscommunication can wreak havoc in any workplace. Help your people develop skills that lead to clarity not confusion.

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	Communication Toolkit 39 high quality video clips you can place into your custom training programs. Clips cover: speaking clearly, active listening, nonverbal communication, conflict and difficult conversation, group communication, and presentation skills.
	What To Do When Conflict Happens Keeping calm when conflicts arise can be difficult. This program shows how to clarify the issue and prepare what you're going to say. It also covers listening actively to the other person and coming up with a workable solution.
	Emotional Intelligence Like it or not, emotions are present in our workplace every day. Understanding the role emotions play, and gaining control over those that influence communication, are key components of this program.
	Working With You Is Killing Me Effective communication is impossible when you're avoiding a problem co-worker. This program provides tips on how to address disruptive behavior in others, set boundaries and get the results you want.
	Dealing With Conflict Based on the world-famous Thomas Kilmann Conflict Mode Instrument, this program shows people how to work through conflict and find solutions that address the needs of both parties and are appropriate for the situation at hand.
	We're on the Same Team, Remember? When communication between departments breaks down, the job doesn't get done and key customers go elsewhere. This memorable video uses a realistic scenario to demonstrate a failure in communication and its consequences.
	Accountability That Works! Improve communication and results with CRM's Accountability That Works. This program teaches the language of accountabiilty which is based on seeking clarity and solidifying agreements around what is to be done.
	Speaking Effectively to One or One-Thousand Most people dread public speaking, but the ability to speak in front of others is necessary for personal and organizational success. This program reveals the four main components of speaking successfully to groups of any size.