Compelling Interpersonal Skills Training
for Powerful Organizations
 
Lowest Prices • Free Ground Shipping • 800-421-0833
Watchlist  Watch Later Help   |   cart My Cart 
(0)
  |  

Your watchlist is currently empty.

blog
The CRM Learning weblog will be regularly updated with helpful training tips, articles, and other news. We encourage you to comment and share ideas. Come IN!
Blog Home

Posts Tagged ‘staff management’

Staff Management: How What You Expect From Staff Determines What You Get

Monday, November 8th, 2010

Staff Management,  ”My Fair Lady” and George Bernard Shaw (GBS) all share a common theme: the power of expectation. If it’s good enough for Lerner and Loewe and GBS, maybe you should consider it.

Expectation Defined

In 1929, most banks in the USA were solvent. But their customers believed that they weren’t. The customers expected to lose their deposits. They rushed to withdraw them. The banks couldn’t meet the sudden demand. They became insolvent. Expectation created action. As George Bernard Shaw said, “The difference between a lady and a flower girl is not how she behaves. It’s how she’s treated.” (more…)


 

close X
For Federal Government Customers.
SAM Registration: Active
Expiration: 05/06/2015 Cage Code: 0C9A3

Too busy to preview today?
Put products in this Watch Later queue so they're easy to recall next time you visit.

Make sure you're logged in when you put videos in the queue!
Log in now.
If you don't yet have a preview account, create a limited or unlimited access account.