The Problem: It doesn’t matter if the company has six, 60, or 60,000 employees – this training situation is all about the individual. And here it is: Each and every one those individuals has an internal “filter” that affects how he or she views the world, and themselves. Your filter is shaped by a variety of influences; culture, background, position, history. But being aware of how your filter affects others around you is often a challenge for many people since it requires a high degree of self-awareness, not to mention an open mind. How does a trainer help people understand this fundamental human reality?
The Solution: Leadership and Self Deception, the CRM video program that tells the story of a 19th century doctor who challenged the status quo with a provocative new theory about germs and infections. Because of the stubborn mindsets of the medical establishment at the time, his was not an easy road.
Dr. Bea Carson of Carson Consultants in Maryland uses this video and several others to help her clients “open the doors of perception” and self-awareness. She calls it “being out of your box”.
Carson has conducted this program for a number of clients, several of them more than once. Training is done in simple, face-to-face classroom style and participants came from all over the world. She has used many parts of the Leadership and Self Deception classroom guide and also has scripted many portions of her program herself, tailoring it to each company’s needs.
Interestingly, she often uses “Leadership and Self Deception” in tandem with another film that explores cultural perceptions and the conflicts they can cause.
Carson reports that participants who have been through this training come away with a powerful recognition of personal filters, how they’re based on past experiences and beliefs, and how everyone can learn to take a few seconds to evaluate what’s influencing their reactions.
“All of the CRM programs I have used over the years are clearly and thoroughly organized”, Carson says. “It makes training feel extraordinarily simple”.
Watch a free full length preview of Leadership and Self Deception: