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Once & For All: Stopping Sexual Harassment at Work

Posts Tagged ‘sales’

The #1 Reason People (and Organizations) Fail to Improve Customer Service

Monday, August 20th, 2012

How often do you find that you and your family or friends discussing a horrible customer service experience – something that happened at a local store, on the telephone, with a service person, etc.? If you are like most, these conversations happen with alarming regularity. Weekly – sometimes daily. Do you have places to which you have vowed never to return because of a poor experience you received? Again, if you are like most, the answer is a resounding yes.

So why does this keep happening? Why is it that so many people – and entire organizations – don’t seem to understand how to deliver customer service? The answer, ironically enough. is that most people aren’t improving because they already believe they do understand it. (more…)

Bad Business Assumption: Assuming you Know the Perception the Customer Has of You and Your Business

Thursday, February 10th, 2011

From Bob Janet’s book “Bad Business Assumptions That Cost You Sales and Profits”

I was doing a five-day sales training program for a company located in a very small town in South Carolina. One of those small quaint towns with a population of just over ten thousand, one road through the town with only a half dozen traffic lights. I was lodging at the In Town Hotel. The only hotel in the town. Each evening, as I had my dinner on a very lovely deck attached to the side of the hotel facing the main shopping area, I watched a dozen or so children ranging in age from six to twelve years old ride their bikes into town and go into a candy store across the street. (more…)

Everything You Learned About Sales Is Backwards

Wednesday, January 26th, 2011

Guest Post
By Bob Burg and John David Mann, coauthors of The Go-Giver and Go-Givers Sell More*

“I’m no good at selling!” Have you ever heard someone say that? Or maybe said it yourself? (Now, tell the truth.)

We hear it all the time. Everyone who is not in sales thinks, “I could never sell” — and most people who are in sales secretly think the same thing.

There is a reason people feel this way: most of us look at sales backwards. Backwards how? In the most fundamental ways. (more…)


 

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