Conflicts occur in our workplace daily. And when they do, the conflict rarely impacts just the two people involved. The question is—when is it appropriate for a third party to intervene? It’s always best for the two people to work the conflict out on their own, but sometimes they simply can’t…or won’t.
Anyone who begins to try to help other people in a conflict situation must first come to grips with their own internal conflict about whether or not to intervene. These factors have proven to be important indicators as to the appropriateness of intervening. (more…)