If you ask people to share a piece of life-changing advice they’ve received from a manager, you might hear a few noteworthy pearls of wisdom. However, you are more likely to find that what typically sticks with someone is not the particular pieces of information that were shared, but how a manager presented the advice.
Here’s why. A manager’s ability to influence employees is, first and foremost, related to the manager’s ability to manage him or herself. Managers often botch “teachable moments” because their message is mixed with an expression of anger or frustration. When messages are delivered in this manner, without consideration for the individual and the situation, it can create the opposite of the desired effect. (more…)