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Once & For All: Stopping Sexual Harassment at Work

Posts Tagged ‘Leadership’

10 Guidelines for Ethical Leadership

Monday, June 8th, 2015

If you have the responsibility of leading and influencing others, it’s important that you remain aware of the impact you have on them in the area of integrity and ethics. Employees who see ethical behavior modeled by their manager or supervisor are more likely to act in kind. Additionally, employees who rate their leader as “ethical” typically have greater job satisfaction and higher levels of commitment.Ethics 4 Everyone video

Here are 10 guidelines for ethical leadership, along with corresponding action steps to help you put the guidelines into practice: (more…)

Why Transparency Matters

Tuesday, May 12th, 2015

Alcon_group1Transparency in business – it’s become quite the buzzword. And like all buzzwords, it’s easy to think of it as just another fad. It’s also easy for an organization to pay lip service to the idea without ever following through. But transparency is important for everyone: employees, leaders, customers, and — for publicly-held companies — stockholders.

Here’s how it impacts each group.

1. Employees
When employees are clear about the “why” behind their assigned projects and tasks, they’re much more prepared to do what needs to be done – which could include them making suggestions for improvements that would otherwise never have been imagined, simply because there wasn’t enough information available.
Educate every employee about the importance and relevance of what they’re asked to do, and you’ll have a more motivated, thoughtful, and productive workforce. Keep them in the dark, and you’re inviting mistakes, lackadaisical performance, and disengagement.
(more…)

6 Keys to Leading in Turbulent Times

Wednesday, June 11th, 2014

Leadership Success TrainingGlobalization, talent shortages and roller coaster market dynamics are just a few of the complex challenges facing today’s businesses. So how do you lead effectively in this turbulent environment?

“Complex challenges — ranging from expanding into overseas markets to dealing with the fallout of natural disasters — often don’t respond to conventional approaches and knowledge. Instead, they require innovative thought and action,” says John Ryan, President and CEO of the Center for Creative Leadership (CCL).

Six important things you can do to become a more effective leader include:

Collaborate. Collaborative leaders can get tremendous results. Research shows that the ability to collaborate is a skill that top executives believe their men and women should have. In fact, 97 percent of the executives we surveyed identified collaboration as a key to their organization’s success. And yet, just 47 percent of those same executives believe the leaders in their organizations are skilled collaborators. (more…)

Training Success Story: Leadership at Lunchtime

Friday, May 16th, 2014

Leadership Training CoursesThe Problem: A mid-sized community bank with 200 busy employees needed training that would inspire creative thinking about leadership, build strong teams, and be finished in the course of a two-hour lunch workshop.

The Solution: Provide a variety of CRM training videos that motivate and connect by showing real people in everyday work situations, including Teamwork in Crisis, Leaders of Character: Leadership – The West Point Way, and Taking Charge of Change. Customize each course to provide just the right amount of material necessary for a truly meaningful Lunchtime Learning session.

The Success Story: For some employees, combining a hard-earned lunch hour with a leadership lecture wasn’t initially palatable. But once the monthly Lunchtime Learning sessions started rolling, the voluntary classes filled quickly and latecomers were being turned away at the door. These segments are now very much looked forward to, combining reward and recognition with practical, memorable training ideas.

Initially, segments of videos were shown in order to fit the allotted time frame. As the popularity of lunchtime training grew, the bank expanded on some of the themes and took them company wide. For example, Taking Charge of Change was initially formatted for the Lunchtime Learning workshop and became the foundation resource for a longer training session for all bank employees. Using the Leader’s Guide as a backup to the lesson plan, the company was able to custom design programs that engaged employees at many levels.

In addition, training leaders report positive feedback from managers at all levels who have taken bits of the training, including the ice-breaker and skill set activities, to their own staff meetings and inter-departmental planning sessions.

One training leader praised CRM Learning video materials for providing rich content in a concise format, and said “I find these programs give our instructors an array of valuable topics to cover, with a minimal amount of preparation and development time.’’

Stress Busters: Tips for Dealing with the Stress of Leadership

Monday, April 7th, 2014

What can leaders do to better manage stress? Here are a few tips and tools from a team of experts from the Center Leadership Success Trainingfor Creative Leadership: Vidula Bal, Michael Campbell, Joan Gurvis and Sharon McDowell-Larsen.

Know the signals. Learn to pay attention to your body’s response to stress. What triggers a feeling of stress and what are your physiological responses? Do you feel your heart rate going up? Do you get hot? Do you clench your jaw? Get a headache? The sooner you recognize that your body is going into stress, the sooner you can do something to manage it.

Create a ritual. Make it a habit to have a stress break. For example, every 90 minutes get up from your desk and walk around or get out for some fresh air. Do some deep breathing, shoulder shrugs, or just close your eyes for one minute. Taking a mental or physical break is an important strategy for dealing with day-to-day stress. When things are extra stressful, you can rely on these same tactics to get you through.

Get away. Find effective ways to set boundaries between work and home life. Whatever works for you – listening to music on the commute home, turning off the cell phone and email during personal or family time, participating in a social activity or hobby – make time for it and keep your commitment to having a life outside of work.

Focus on fitness. A regular exercise program is the best way to minimize the negative health outcomes associated with the demands of the job. Under stress we build up certain hormones; exercise dissipates some of that. Make a commitment to exercising at least 30 minutes twice a week. Also, incorporate healthy practices such as adding more fruits and vegetables to your diet while reducing added sugars, fat and sodium. (more…)

Team Empowerment Basics

Tuesday, March 18th, 2014

Empowering EmployeesEmpowerment is different from delegation. Delegation is entrusting a task to a team while still retaining all the decision making control. Empowerment, however, requires that a certain amount of responsibility and decision making capability is vested in the team. Assigning responsibility implies confidence in the team and confidence in its ability to take certain decisions on its own. It gives the team the independence to formulate an action plan and then implement that plan.

Empowered teams can work in several situations; here are some examples of a few:

Empowered product marketing teams are able to come up with ideas that help create better products and services in line with customer expectations.
Empowered teams in the services sector can help to bring about greater customer satisfaction and retention levels.
Empowered sales teams are better at achieving their targets and forming long-term partnerships with clients.
Let’s look at an example of a customer services team at a hotel: (more…)

6 Ways to Empower Your Employees

Tuesday, March 11th, 2014

The term “empowerment” rose to prominence in the late 1980s and saw considerable use through the 1990s in conjunctionEmpowering Your Employees with the total quality management (TQM) movement. Its use has been so widespread that the term itself has become a buzzword. We’re told repeatedly that we must empower employees to enable them to make their best possible contributions to organizational success; we’re told this as though it were something new, some late-twentieth-century discovery.

The verb “empower” contains its own simple definition: to give power to. A look into any dictionary or thesaurus reveals that one of the several synonyms for “empowerment” is “delegation.” A similar look at “delegation” shows “empowerment” as a synonym. Delegation and empowerment have essentially the same meaning, yet many present day experts tell us: Don’t just delegate to employees–empower them.

Although empowerment may be described in a variety of ways, its essence remains giving employees control of their jobs and letting them make their own decisions and solve their own problems. Therefore, there’s no difference between empowerment and proper delegation. Therein lies the problem; delegation has been so widely misused and abused that the term itself has become hopelessly tarnished. The conscientious delegating manager—or honest empowering manager—clearly defines employees’ limits and keeps hands off as long as they operate within these limits and deliver the expected results.

(more…)

Training Success Story: 5 Questions Every Leader Must Ask

Monday, March 3rd, 2014

Training Success in BusinessThe Problem:
A financial services company with 260 employees needed leaders who knew how to get the most from their teams, especially when so many were asked to do more with fewer people.

The Solution:
Managers, supervisors and the company’s process improvement committee took to heart the mindset-shifting message in CRM’s compelling video, 5 Questions Every Leader Must Ask. The core concept? Managers don’t have all the answers, but they do need to ask the right questions to draw out peak performance from every member on their teams.

The Success Story:
Anyone who has ever managed a diverse team knows that it takes hard work to get every member to contribute, even when the chemistry is good. Many leaders at this company found 5 Questions Every Leader Must Ask to be a valuable new way to approach the philosophy of leadership, especially when so many were feeling the heavy weight of added responsibility resting on their shoulders. (more…)

A Leader’s Best Bet: Exercise

Sunday, February 2nd, 2014

Regular exercise is the best way to staying healthy during times of stress. Plus, executives who exercise are considered to be more effective leaders than those who don’t.

“We’ve known for years that people gain huge health benefits when they exercise. What is even more interesting from a leadership perspective is that organizations stand to gain when their leaders are physically fit,” says the Center for Creative Leadership’s Sharon McDowell-Larsen. Recent research from CCL shows that regular exercise and effective leadership go hand-in-hand. Leaders who exercise regularly were rated significantly higher by their bosses, peers and direct reports on their leadership effectiveness than the non-exercisers. Time invested in regular exercise, even if it means spending less time at work, is correlated with higher – not lower – ratings of leadership effectiveness. It seems that a healthy lifestyle can help executives to better cope with the stresses and demands of their positions, thus ultimately increasing their leadership effectiveness.

Staying healthy during times of stress requires either reducing the strain or boosting one’s ability to weather its effects. If you can find ways to reduce the external pressures that cause stress and overload, that’s ideal. Meanwhile, improve your mental and physical ability to process stress by establishing a regular exercise program and other healthy habits. The University of Iowa reports that regular exercise not only reduces stress but also can help leaders reduce anxiety, improve sleep and boost immunity from colds and flu. Exercise also helps to lower blood pressure and cholesterol. (more…)


 

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