Both customers and employees need to feel that they can trust an organization’s leadership to make sound decisions, communicate clearly, and respond swiftly and appropriately to challenges and opportunities. Leadership carries many responsibilities, and the first and foremost of these responsibilities is trustworthiness. When trust breaks down, customers leave and employees disengage.
It’s commonly thought that once trust has been lost, it cannot be regained. Fortunately, that’s not true. These three steps can help increase trust in your organization, no matter where you and your leadership are on the relative scale of trustworthiness. (more…)