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Once & For All: Stopping Sexual Harassment at Work

Posts Tagged ‘interpersonal skills’

Training Success Story: 5 Questions Every Leader Must Ask

Monday, March 3rd, 2014

Training Success in BusinessThe Problem:
A financial services company with 260 employees needed leaders who knew how to get the most from their teams, especially when so many were asked to do more with fewer people.

The Solution:
Managers, supervisors and the company’s process improvement committee took to heart the mindset-shifting message in CRM’s compelling video, 5 Questions Every Leader Must Ask. The core concept? Managers don’t have all the answers, but they do need to ask the right questions to draw out peak performance from every member on their teams.

The Success Story:
Anyone who has ever managed a diverse team knows that it takes hard work to get every member to contribute, even when the chemistry is good. Many leaders at this company found 5 Questions Every Leader Must Ask to be a valuable new way to approach the philosophy of leadership, especially when so many were feeling the heavy weight of added responsibility resting on their shoulders. (more…)

Top 10 Communication Skills to Use Everyday

Tuesday, November 26th, 2013

We communicate constantly, and tend to assume that what we are communicating is what we mean to communicate.Business Communication Training Often this is the case. However, sometimes, especially during difficult conversations or misunderstandings, the meaning gets lost in the delivery and the ending conversation has little to do with the original meaning.

Learning effective communication skills can greatly improve communications in all your relationships, and generally reduce the level of conflict. It is important that, as much as possible, both participants have the same ground rules for communicating.

1. Trust
You must first choose to trust yourself and your ability to trust others. For effective communication to occur, there must be a general level of trust between the parties, this is especially true for personal and intimate relationships. In general, the more intimate the relationship, the greater level of trust is needed. For example, if you do not trust your partner, you will not be able to be vulnerable, relay your disappointment, or ask things from him/her. In other words, without trust you will not be able to communicate what you really want to say, nor will you be able to hear what is being said to you. (more…)


 

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