Empathy is the ability to understand and share the feelings of another, so how is this trait crucial to success in the workplace? For one, mutual understanding is the key to effective communication. Managers who are empathetic listeners gain the trust of their employees and can manage their team more effectively. When employees use empathy to listen and communicate with peers, it helps them to better understand one another, building morale and improving efficiency in the process.
CRM Learning offers the best communication skills videos on the market with subcategories like verbal skills, listening skills, and organizational messaging. The listening skills video below will teach your management staff about the importance of empathy and how to look at situations from another’s perspective.
Empathic Listening: The Key to Communication is one of our best-selling videos that teaches the key to good listening: empathy. It features 3 complementary video components that feature realistic and humorous vignettes demonstrating empathic listening (or a lack thereof), as well as practical tips and phrases to incorporate into your interactions immediately to improve your listening.
What does empathic listening entail?
The video addresses misunderstandings, how to achieve higher levels of trust and understanding and how to develop an elite set of listening skills. Viewers of the video will learn to diagnose before the prescribe, listen empathically and seek to understand from another perspective. The ability to “put yourself in someone else’s shoes” can help you make better decisions in the workplace and increase the productivity of your team.
- Nobody’s Listening
In this 11-minute video, a manager fails to listen to the concerns of a subordinate. After his failure, he has a second (and third and fourth) opportunity to change his behavior to actively listen and participate in the conversation. The manager (and viewers) learn that to be an effective listener, you must pay attention, including eliminating distractions, feeding back to the speaker what you’ve heard and asking clarifying questions.
- Diagnose Before You Prescribe
In this 8-minute segment, Stephen R. Covey teaches the process of listening with the intent to understand. Listening intently to a person in the workplace before responding can avoid misunderstandings, talking over one another, and disagreements.
- I Know Just What You Mean
In this 21-minute video, the skill of active listening is covered in depth. Techniques are demonstrated that will minimize misunderstanding and miscommunication. By showing how quickly people can jump to conclusions, the video underscores the vital importance of diagnosing needs before prescribing solutions.
CRM Learning has numerous award-winning communication skills videos to choose from to enhance your employees’ and managers’ communication skills, including Empathic Listening: The Key to Communication.