Managers, supervisors and the company’s process improvement committee took to heart the mindset-shifting message in CRM’s compelling video, 5 Questions Every Leader Must Ask. The core concept? Managers don’t have all the answers, but they do need to ask the right questions to draw out peak performance from every member on their teams.
The Success Story:
Anyone who has ever managed a diverse team knows that it takes hard work to get every member to contribute, even when the chemistry is good. Many leaders at this company found 5 Questions Every Leader Must Ask to be a valuable new way to approach the philosophy of leadership, especially when so many were feeling the heavy weight of added responsibility resting on their shoulders. (more…)