Many of us have experienced the negative effects of poor communication in the workplace. When information is transferred insufficiently or inaccurately, workplace productivity goes down. In the worst cases, crucial tasks do not get done and goals are not met.
The good news is that the opposite is also true. Good workplace communication can have positive effects on performance including increased productivity, higher employee morale, repeat business, improved employee retention, and a healthier work environment overall.
There are many factors that impact communication—both positively and negatively. But before we explore them, let’s first take a look at what good communication is.
What is Good Workplace Communication?
At its most basic level, communication is defined as the transfer of information from a sender to a receiver. Eliminating “noise”, reaching mutual understanding, and “feeding back” are all essential to good communication.
“Noise” is any interference that negatively impacts the information that is being sent or received. Noise in a simple workplace conversation may be literal noise (such as the sound of loud equipment) that causes one person to miss part of what the other is saying because they can’t hear. It can also be something subtle, such as when the listener doesn’t entirely hear the other person because they’re distracted by their own thoughts. Good listening is essential to effective communication!