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Have You Got a Time Leak?

March 24th, 2015

Time. As the saying goes, we all get the same amount: 24 hours in each day.Kent frazzled_med

How come some people get so much done and others struggle to make the day’s priorities match up with the available hours?

We’ve identified three common causes, which we call “time leaks.”

1. Focus

You know the experience of focus: you’re immersed in what you’re doing, you look up after what feels like mere moments to discover that far more time has passed, AND you realize you’ve made monumental progress.

The time leak is lack of focus: getting coffee, chatting with colleagues, maybe even distracting yourself with Facebook or Twitter.

Become consciously aware of where your time is going, and you’ll find you can easily plug this time leak to create more focus in your day. Read the rest of this entry »

Too Much Change? Here’s How to Avoid a Victim Mindset

February 3rd, 2015

Change is a constant. Whether it’s the annual stress of open enrollment for health care (“Wait, what? My coverage is changing again?”) or an unexpected shift in your job focus (“But I thought the lime green widget was a priority. When did we change to the purple gizmo?”) — the one certainty is that change is going to happen.

Taking Charge of Change video imageAnd there’s one thing we do have control over: how we respond to change, even when it comes at us out of the blue.

We can get stuck being a victim. You know those people, right? They’re the ones holding a pity party in the break room. Or, we can respond positively and keep moving forward. You know those people, too. They’re the ones who are more fun and interesting to be around!

Here are five tips for staying out of a victim mindset, even when it seems like everything is blowing up around you. Read the rest of this entry »

Resolving to Be a Better “You” At Work – 12 Success Behaviors for the New Year

December 22nd, 2014

No, we’re not going to tell you how to keep your New Year’s resolution to go to the gym, eat more vegetables, or spend more time with your kids.

We are going to suggest a dozen resolutions you can adopt that will make a difference to your career, your organization, and even your sense of personal satisfaction in your work.

These suggestions are all about your interactions with people – including yourself.

Ready?  Let’s go!  Repeat after us … Read the rest of this entry »

Bullying Role Play – Speaking Up for Yourself

December 18th, 2014

Activity Time: 20 minutes

• Divide into small groups of 4 – 6
• Determine who will be Mary (bully) and who will be the victim
• Review and prep: 7 minutes
• Practice speaking up: 5 minutes
• Switch and review roles: 3 minutes
• Practice speaking up: 5 minutes

Facts:bullying role play
You are a senior-level employee, and you have been employed at your organization for over two years. As a result of a merger, a new Executive Director (Mary) has been named. On her first day, Mary sent out a memo highlighting her background and educational experience. Many of you noticed that although she had over 15 years of experience in management, she did not hold an advanced degree.

Ever since Mary has been assigned to oversee your department, she has consistently bullied most of the senior-level employees. Read the rest of this entry »

Is “Business Etiquette” Still Relevant?

December 4th, 2014

Impressions Count In the WorkplaceIt wasn’t that long ago when people at work greeted co-workers and customers with sayings like “How do you do?”, or “Good morning, Miss Jones”.  In general, employees went to work knowing that they were expected to dress and act with a high degree of professional decorum.

The workplace certainly has changed from those days, and what was once considered proper business etiquette would now be thought ridiculously formal and stuffy. In fact, given how casual most offices are these days, you might wonder if “business etiquette” is even relevant any more.

We’d like to make the case that it is.  Because etiquette is really just another name for courtesy, and courtesy is always relevant.

Last week, a delivery man came bursting into our office with music absolutely blasting from a player on his belt, shouting about needing a signature. Fortunately, our office manager was quick on the uptake and took him outside to sign for the package…but not before everyone within a 30-foot radius stopped their work to see what the ruckus was. Read the rest of this entry »

Seeing Co-workers as Customers

November 28th, 2014

Learn From Mistakes in the WorkplaceYou know those people in your organization who always have a smile and a cheerful word?

They’re showing you good customer service.

Do I hear you thinking, “But I’m not their customer!”?

Actually, you are.

If you work in an internal function within your company, fulfilling a role that has no external client contact, you might think that customer service isn’t relevant to you.

But we all have customers.

Every department within the company is called upon to assist other departments and make it possible for the people in those departments to do their job. Human Resources and IT are the most obvious examples. Here are a few more: marketing serves the sales department by generating leads, while the sales department serves the marketing department by providing feedback on what customers are saying. Read the rest of this entry »

Taking a Stand – When you Can’t Stand Confrontation

November 20th, 2014

Some people find confrontation, disagreement, and opinionated discussion enjoyable. They thrive on the adrenaline rush and the opportunitySpeak for Ethics to prove themselves.

Other people, though, prefer to avoid conflict and confrontation, especially in the workplace.

If you’re in the latter group, when you’re faced with a situation involving your values and ethics, it can seem as if doing what’s right and good is scary and hard.

So how can you take a stand for what you believe in, without getting embroiled in confrontations?

It’s easier than you might think, because doing what’s right starts with little things: giving credit to those who deserve it; keeping commitments to yourself and others; and demonstrating what you stand for through your everyday actions. Those around you will notice. You’ll gain a reputation for integrity. People will respect your principles.

And, in the event that standing up for what you believe in does mean challenging something another person is doing or saying:

1)      Carefully prepare your thoughts.

2)      Give your feedback tactfully and respectfully.

3)      Link your feedback to outcomes the other person understands and is committed to.

4)      Focus on the most critical issues. Read the rest of this entry »

21st Century Leader

November 18th, 2014

Learning to be an Effective LeaderWhen it comes to leadership….how things have changed!  Gone are the days when work got done simply because someone in a position of power “said so”.

Leadership today is about influence, not control; relationships, not hierarchy; and collaboration, not dictatorial pronouncement.

Today we talk about “servant leadership,” with definitions that include words such as flexibility, alignment, empathy, listening, and relationship.

And we also have a greater appreciation for the ways in which everyone is a leader, regardless of their role within an organization (or within their life). Read the rest of this entry »

New Law – Preventing Workplace Bullying

November 13th, 2014

Preventing Bullying in the WorkplaceWith the governor’s signature on the bill in early September, California added a requirement for anti-bullying education to the state’s existing harassment-prevention legislation; the law goes into effect on January 1st. Chances are, other states will soon follow. And regardless of whether your state adopts such a law or not, ensuring that your corporate culture actively discourages and prevents bullying is a smart move.

Here’s a short list of key steps you can take right now – whether or not you’re legally mandated to take action.

1. One of the primary challenges in preventing bullying is identifying when it’s happening. People won’t necessarily speak up when they’re being bullied. They may fear retaliation if the bully is their supervisor (which is the case about three times out of four); they may think no one will believe them; or they may simply not be sure if they’re dealing with a bully, or just someone short-tempered and stressed out. Read the rest of this entry »


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