November 17th, 2013
To the training group, say: Let’s think about some of the more frequent and important interactions we have with others on our team.
The There’s a Time and Place worksheet lists seven common communication situations. Enter short tips or good practices for that task in the Best When, Best Where, and Best How columns.
Leader’s Note: Add your own list of situations to column one if you want to expand the activity. Be sure to add situations that involve both supervisors and employees, as well as peer-to-peer interactions. Read the rest of this entry »
November 14th, 2013
As all managers know, managing is hard work. A whole new set of challenges arise, especially when you are promoted to manage former colleagues and friends. Remember all the happy hours you went to with your former team to vent about your boss? Now you are the boss and dynamics have radically changed. It’s no wonder why it makes people uncomfortable to being promoted to manager.
Don’t let this happen to your team; make sure new managers are prepared for the challenges that await them. The Video After All You’re the Supervisor is a valuable tool for new and veteran managers alike. This video utilizes the scenario of a newly appointed manager asked to lead his former co-workers. This program includes the nine secrets to supervisory success and why each of them is imperative. Read the rest of this entry »
November 12th, 2013
The way in which a message is delivered is just as important as the words we choose. In fact, the way we deliver a message is a significant component of the message’s overall impact.
• You receive an invitation to a formal wedding by text message.
• A friend sends a ceremonial notice, complete with embossed text and heavy, lined envelope, about a kitten she’s adopted.
• Your boss emails you to inform you that you’ve been laid off and your team is being reassigned to other departments.
It’s obvious that these are examples of a mismatch between the means of conveying the message and the content of the message.
It’s probably also obvious that this mismatch will cause confusion and, in the case of the third example, significant distress. Of course, these are extremes. Read the rest of this entry »
November 11th, 2013
Many of us are lucky enough not to be responsible for the lives and safety of others in our workplaces. Nevertheless, that doesn’t mean that our own teams don’t need to be at the top of their game. Effective teamwork is what drives success; no organization can thrive without it.
Never has this been more clear than in the video Teamwork in Crisis: The Miracle of Flight 232. This compelling video illustrates what happened when flight 232 experienced severe engine malfunctions and the role that teamwork played in saving hundreds of lives. The air and ground crew displayed exceptional levels of teamwork ; this powerful program shows how its done under the most stressful of situations. Crucial insights are given into how to become a high performing team under normal circumstances.
Teams will learn what to do when an emergency occurs, how to build organizational cohesiveness through different teams working together, as well as how adversity can be overcome through effective communication. Through actual footage and an inspiring interview with Captain Al Haynes, the program examines the issues of preparation, luck, cooperation, communication, and execution. Read the rest of this entry »
November 7th, 2013
Today’s workforce is much more diverse than previous generations.While this is clearly beneficial to companies and employees (both personally and professionally), increased diversity in the workplace is bound to create misunderstandings and conflict. This conflict can result in decreased productivity, hurt feelings, and even legal action.
Don’t let any of this happen to your organization. Take the time to learn how to maximize the positive impact of diversity with the training video Gateways to Inclusion. In this program, expert Dr. Sondra Thiederman teaches 4 pivotal skills that turn moments of potential “diversity tension” into opportunities for increased understanding and improved relationships. Read the rest of this entry »
November 5th, 2013
As interviewers, what can we do to probe and get the information we need without inviting candidates to “fake” their answers? With the wrong wording of a probe, a clever candidate can fool us with us with deceptive answers.
And, how do we manage our impressions – our gut feelings about candidates? The fact is that no matter how much we might like to believe in our innate ability to size up people, our first impressions and snap judgments about job candidates can lead to costly hiring mistakes. Read the rest of this entry »
November 2nd, 2013
One of the most common complaints in the corporate cafeteria is,” My boss never gives me any feedback.” Then when the annual performance review, what human resources calls “performance appraisal,” finally arrives, the longed-for feedback doesn’t seem to happen. What is going on? Many of us blame the supervisor as uncaring and unsupportive, but the real culprit is the whole idea of performance appraisal itself.
Performance appraisal, practiced in approximately 80% of workplaces, gives supervisors and employees alike the wrong notions about feedback. The idea of a formal rating and written evaluation has conditioned us to think that feedback is something that is initiated by the supervisor as a once-a-year, formal, sit-down event. However, feedback is available to everyone every day. Feedback is not given mostly because people don’t ask for it – they’re just not aware that they can ask for it, and many people lack the skills to get the information they need. Read the rest of this entry »
October 30th, 2013
In today’s hectic and technology driven workplace, face to face meetings are rapidly being replaced by conference calls and Skype sessions. Business may be taking place on the other side of the country, or the other side of the globe for that matter, and as a result meeting dynamics have changed.
Unfortunately, many people have not yet learned the skills needed to communicate in this type of meeting. Turn your conference calls into meetings of productivity and clear communication with the training video The Invisible Meeting. This video demonstrates 6 effective techniques for making conference calls, or”invisible meeting,” more productive. Teams will learn how to effectively “cyber coordinate,” announce, minimize noise, use clear language, get verbal feedback, and act efficiently as a team. These skills are imperative for the modern workplace, especially as international relationships within corporations deepen. Read the rest of this entry »
October 28th, 2013
Speaking in public is enough to send dread and anxiety into the hearts of many people. One of the most eloquent, confident and articulate people I know absolutely dreads public speaking and will do anything to get out of doing it. The ability so speak effectively in front of others is often necessary for personal and company success. Luckily, as with most skills, public speaking is a skill that can be developed.
Out training video Speaking Effectively to One or One Thousand is an excellent resource for those looking to improve their public speaking skills. This compelling video gives tips and advice how to deliver and effective speech to a group of any size. Viewers will learn the causes of public speaking fear and how to avoid it (public speaking is largely a mental game and this is one of the most important things one can learn), confidence building techniques, ways to most effectively communicate the message, as well as non-verbal forms of communication like eye contact and body language. Read the rest of this entry »