Imagine a workplace that is dedicated to enthusiasm, passion, excitement and great attitudes. The Pike Place Fish Market is just that! Positivity is a trait that radiates throughout the workplace and shines through employees, due in a large part to what they call their FiSH! Philosophy–one tenet of which is to “Choose Your Attitude”. Choosing to have a positive attitude not only impacts the degree to which we will be happy doing what we’re doing, it also impacts the way co-workers and customers see and respond to us.
Can someone really “choose” their attitude? The answer is yes, absolutely! Think of it like this: You’ve overslept… rushed out of the house… hit traffic on the way to work…and are now having trouble finding a parking spot. Rather than focusing on your predicament, you can shift your perspective to a positive one. If the store is so busy with customers that fewer parking sports are available, then the company is doing well and THAT means job security for you! Overcoming negative thoughts and shifting your perspective is what choosing your attitude is all about.
Think of the impact your attitude can have over another person. If you walk into a friend’s party and act aloof and guarded, the effect in the room is palpable–you transform the very essence of the party by flooding the room with negativity. Instead, you can choose your attitude, mingle a little, show that you are happy to be there, and make the experience a memorable one for your friends.
Can the FiSH Philosophy Help Any Organization Change Employees’ Perspective?
The “FiSH! Philosophy” (presented in the FiSH training video) has a proven track record of improving morale and inspiring employees in all types of industries to make the best of all situations simply by “choosing their attitude.” Through the example of people who’ve turned the job of selling smelly fish into a world-renowned customer service success story, viewers are encouraged to ask” if they can do it, why can’t we?
Customer engagement and making a good impression build customer loyalty and a ensure a positive review of the business. Customers will always remember the way you make them feel, and the employees at Pike Place are always cognizant of this.
The FiSH! Video comes with a DVD, Leader’s Guide, sample Participant Workbook and more. Instill your employees with the fundamentals of the FiSH! Philosophy today, and see a more positive, encouraging workplace tomorrow.