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The CRM Learning weblog will be regularly updated with helpful training tips, articles, and other news. We encourage you to comment and share ideas. Come IN!
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Build Stronger Workplace Teams with Generational Diversity Training

June 17th, 2016

Bridging the generation gap in the workplace can seem like a daunting task. For instance, team building training can be difficult when you have multiple generations on a work team. Luckily, CRM Learning offers generational diversity training that also strengthens teams, including the video Please Respect My Generation!”.

Why is generational diversity training important?

Generational respect imageToday, you could have as many as five different generations in the workplace, each with their own opinions about other generations. Since generational stereotypes can be just as disrespectful as cultural and ethnic ones, it’s important to train employees about generational diversity so they learn to communicate better, deal with change, and develop a more respectful workplace.

Please Respect My Generation!” teaches how to bridge the generation gap amongst coworkers and translate age differences into an advantage. Viewers will learn the dos and don’ts of working with multiple generations. In this training video, you will hear from 5 different generations as they discuss their own generational traits and those of the co-workers they encounter daily. After completing this training, your employees will know how to communicate with various generations effectively and respectfully. Viewers will see that different generations offer a wealth of knowledge in different areas, and they will learn to understand and empathize with colleagues from a different generation.

Not only does “Please Respect My Generation!” bridge the generation gap, but it also encourages team building. No matter the level, role or generation of your employees, team building is essential for a productive, communicative workplace. “Please Respect My Generation” has the ability to tackle both topics in 23 minutes. Your employees will walk away with a greater capacity for collaboration and cross-generational understanding in the workplace.

Get your copy of “Please Respect My Generation!” and create a respectful, productive environment at work. CRM Learning provides the best training videos at the lowest prices. Visit our website and learn about our team building training videos.

Why Your Best Employees WISH You Would Provide Accountability Training

June 3rd, 2016

Accountability imageAt your organization, there is one thing your best employees are hoping for: accountability training for the whole staff. Employees who are naturally responsible hold themselves accountable for their actions, but tire of fellow workers who miss deadlines and place blame elsewhere for their failures. Your best employees know that overall performance of the team will improve when EVERY member of the team has an accountability “mindset” and does what they say they’re going to do.

CRM Learning’s best-selling “Accountability That Works” training video provides a new take on accountability training for employees at all levels of the organization. This accountability training video uses a 3-stage model to ensure that every task has a clear owner and agreement, and that employees are willing and able to hold themselves and their teammates accountable. This helps avoid finger-pointing when things go wrong, and provides you with tools to address communication issues within your team.

The Cycle of Accountability and How It Can Help Your Team

  1. The “before” phase: Responsibility – establishing a mindset of ownership before the task begins and taking complete responsibility for getting it done.
  2. The “during” phase: Empowerment– doing whatever is necessary to complete the task, including identifying action steps and timeline.
  3. The “after” phase: Accountability – owning the outcome of the task, good or bad, and learning from it.
  4. Behind it all are Clear Agreements – they are what hold the three stages together and make the cycle work effectively.

Accountability That Works will not only teach current employees how to remodel their outlook on accountability, but it will also teach new employees how to build a solid foundation of personal accountability. After employees complete this training, they are more apt to take responsibility at the outset of a task, empower themselves to complete the task, no matter the obstacles, and be accountable for their results at the end of the task. Accountability That Works will enable employees to walk away with a new set of skills for task management.

Keeping tasks moving forward requires focus, practice, and constant effort. Accountability That Works provides valuable perspective and tools to help keep tasks (and people) on track. By implementing procedures and habits that improve task focus and accountability, more conflict will be avoided, an accountability culture will be created in your organization, and results and morale will both improve. Make your best employees’ wishes come true today with accountability training from CRM Learning.

 

What is “Empathic Listening” and Why is it Crucial to Success?

May 30th, 2016

Empathy is the ability to understand and share the feelings of another, so how is this trait crucial to success in the workplace? For one, mutual understanding is the key to effective communication. Managers who are empathetic listeners gain the trust of their employees and can manage their team more effectively. When employees use empathy to listen and communicate with peers, it helps them to better understand one another, building morale and improving efficiency in the process. 

CRM Learning offers the best communication skills videos on the market with subcategories like verbal skills, listening skills, and organizational messaging. The listening skills video below will teach your management staff about the importance of empathy and how to look at situations from another’s perspective.

Empathic Listening imageEmpathic Listening: The Key to Communication is one of our best-selling videos that teaches the key to good listening: empathy. It features 3 complementary video components that feature realistic and humorous vignettes demonstrating empathic listening (or a lack thereof), as well as practical tips and phrases to incorporate into your interactions immediately to improve your listening. 

What does empathic listening entail?  

The video addresses misunderstandings, how to achieve higher levels of trust and understanding and how to develop an elite set of listening skills. Viewers of the video will learn to diagnose before the prescribe, listen empathically and seek to understand from another perspective. The ability to “put yourself in someone else’s shoes” can help you make better decisions in the workplace and increase the productivity of your team.

  • Nobody’s Listening
    In this 11-minute video, a manager fails to listen to the concerns of a subordinate. After his failure, he has a second (and third and fourth) opportunity to change his behavior to actively listen and participate in the conversation. The manager (and viewers) learn that to be an effective listener, you must pay attention, including eliminating distractions, feeding back to the speaker what you’ve heard and asking clarifying questions.
  • Diagnose Before You Prescribe
    In this 8-minute segment, Stephen R. Covey teaches the process of listening with the intent to understand. Listening intently to a person in the workplace before responding can avoid misunderstandings, talking over one another, and disagreements.
  • I Know Just What You Mean
    In this 21-minute video, the skill of active listening is covered in depth. Techniques are demonstrated that will minimize misunderstanding and miscommunication. By showing how quickly people can jump to conclusions, the video underscores the vital importance of diagnosing needs before prescribing solutions.

CRM Learning has numerous award-winning communication skills videos to choose from to enhance your employees’ and managers’ communication skills, including Empathic Listening: The Key to Communication.

The Manager’s Role in Preventing Workplace Bullying

May 18th, 2016

bullying imageWorkplace bullying training is extremely important for managers and supervisors. Did you know that 50% of the U.S. workforce reports witnessing or having first-hand experience with bullying in the workplace? In fact, workplace bullying is more prevalent than illegal harassment. This management training topic – how to prevent bullying at work – is essential for employee morale and preventing a hostile work environment.  


What is bullying?

“By definition, bullying is persistent, offensive, intimidating, or insulting behavior that makes the recipient feel upset, threatened, humiliated, or vulnerable. Without intervention, bullies generally do not accept responsibility for their behavior; they are unable or unwilling to recognize the effect of their behavior on other people.”- CRM Learning’s Preventing Workplace Bullying training video

Bullying can happen in any size organization, in any department, and to anyone – subordinates, managers, men, women, young and old. Awareness is key, and it is everyone’s responsibility to prevent it. Prevention starts with each and every employee being aware of exactly what constitutes bullying, and knowing how to speak up for themselves and others. It means creating a culture that doesn’t tolerate bully behavior from anyone.

CRM Learning offers the best workplace bullying training videos on the market. Our “Preventing Workplace Bullying” video has been successful in training managers and employees who wish to improve their work environments. The video covers four skills, and features realistic workplace vignettes that take place in office, education, healthcare, and industrial settings.

1. Recognize Bully Behavior

The first step to preventing bullying is to recognize the behavior. Bullying comes in many forms and can often be mistaken for other types of behavior. It’s important to know what behavior “crosses the line” and fits the definition of bullying.

2. Speak up for Yourself

Looking out for yourself and your well-being is appropriate if you are being bullied in the workplace.  Everyone should know how to respond to bullying so they have a better chance of nipping the behavior in the bud. It’s important to be confident and share facts and feelings when speaking up to a bully.

3. Stand up for Others

If you witness bullying, it is your responsibility to stand up for the target of the bullying behavior. State your observations and share your concerns with the appropriate people. Explain how the negative behavior is affecting the employee and others.

4. Commit to Next Steps

Document actions taken and responses to speaking up to a bully. If necessary, make a formal complaint. Every organization should ensure that employees know what the organization’s bullying policy is and who in management or HR they should talk to if they have a complaint. 

Left unsettled, bullying in the workplace can lead to emotional distress and reduced productivity. Make sure all managers are equipped to handle bullying in their departments by providing bullying prevention training.

Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work depicts common bullying situations in a manner that encourages rich discussion. The accompanying Manager’s Module gives leaders additional instruction on bullying behaviors and the damage they cause. Leaders are taught to address bullying when they observe it and – because workplace bullies are frequently in a supervisory or management role – they are given a checklist of things that let them evaluate their own behaviors.

Visit CRM Learning’s website to learn more about management training topics and how they can help your company.

Infographic: Don’t Get So Defensive!

May 15th, 2016

We’ve all witnessed (or experienced) defensiveness in the workplace.

Person 1 takes Person 2’s  comments the wrong way and — perceiving he is under attack — issues a counterattack.  Person 2  feels hurt or threatened by Person 1’s response and says something negative back. Additional counterattacks are exchanged as the individuals become increasingly determined to defend themselves and justify their actions.

Don't Get So Defensive Infographic

CRM’s classic communication tutorial Communicating Non-Defensively: Don’t Take it Personally explains what can make people defensive while demonstrating practical communication skills for nipping it in the bud.

We’ve summarized some of the content in this infographic (opens a PDF). We hope you find it useful.

How Can Emotional Intelligence Videos Improve My Team?

May 6th, 2016

ei_aluminum04When they think about building team effectiveness, most people don’t think of Emotional Intelligence (or “EI”) training because EI training typically focuses on the individual not the group. But, increasing the emotional intelligence of individual team members will ultimately improve a group’s effectiveness and enable them to use the power of emotion in their pursuit of organizational goals.

As humans, we all have our “blind spots” at work—areas where we over-react, or repeatedly make the same mistakes when dealing with certain co-workers or situations. In a team setting, these disruptive behaviors can undermine trust, respect and collaboration.

By helping team members develop the 5 Emotional Intelligence Competencies, you can build a cohesive team that works together and is less likely to fall prey to dysfunction. These five competencies are Self-Awareness, Self-Regulation, Self-Motivation, Empathy, and Effective Relationships.   

The basic premise of EI Training is that people can change.  Employees can develop these competencies and become:

  • more self-aware (and have a better sense of their “blind spots” and what to do about them). 
  • better able to regulate their emotions, specifically learning how to cool down in times of anger and frustration instead of venting or taking it out on others.   
  • inspired to use the positive aspects of emotion to remain motivated… especially in the face of setbacks or challenges
  • more empathic towards others
  • more successful at building positive, respectful workplace relationship

With the help our Emotional Intelligence videos provide, you can create a more pleasant, safe and collaborative work environment for your entire organization.

More About Our Emotional Intelligence Videos and How They Can Help Your Team

The Emotional Intelligence Series contains 3 different videos that cover the understanding and demonstration of emotional intelligence as well as how it leads to optimal performance on the job. Host Daniel Goleman explains the science behind emotional intelligence and introduces scenarios that illustrate how improvements in the area of emotional intelligence impact employee well-being and overall organizational communication. The 3-part series is a perfect EI “how-to”course .

So, if you are noticing a dip in team productivity or an increase in emotional outbursts at your organization, the Emotional Intelligence Series, along with our overview video Emotional Intelligence, can help. Use them to fix common issues associated with negative emotions and to enable people to tap into the energy of positive emotions.

Visit CRM Learning for more training videos on interpersonal skills and other topics designed to increase productivity and create a better work environment. 

How The Groupthink Video Enables Groups To Make Better Decisions

April 30th, 2016

challengerWorking effectively in a group comprised of different people and personalities can be one of the hardest challenges in the workplace.  Team decision making, in particular, is often undermined by unproductive group dynamics.  CRM Learning’s classic training video, Groupthink, exposes one of the most common ways groups end up making bad decisions.

Groupthink is a phenomenon that occurs when a group’s decision makers appear to be in agreement on a course of action– when, in reality, some team members have doubts. It happens a lot in groups where the desire to seek unanimity (either stemming from a strong sense of “esprit de corps” or out of a perceived pressure to conform) prevent the group from critically examining the proposed action…in particular, failing to fully consider opposing viewpoints.

Identifying groupthink, and knowing how to avoid it, helps ensure effective decision making at all levels of the organization. And, that is what CRM Learning’s groupthink video is designed to do. It uses a reenactment of the Challenger disaster, along with other historic examples, to powerfully illustrate how well-intentioned people can make bad decisions, entirely or partly due to groupthink.

The Groupthink video enables viewers to answer the questions below and apply the video’s lessons to their own group decision making:

Why do group decisions sometimes result in monumental error?

What drives groups to agree on a course of action despite the better judgment of some, or even all, participants?

What specifically can groups (and group leaders in particular) do to encourage critical thinking and give full consideration to opposing points of view?

CRM Learning offers a number of outstanding training videos on teamwork and group dynamics.  Each video has multiple options for purchase including DVD, USB Flash Drive or online streaming.  Classroom training materials are provided with DVD/USB Flash Drive purchases and may be purchased as add-ons to online streaming.

Identifying and Using Team Members’ Strengths “Everest – Creating Greatness”

April 22nd, 2016

everestexpanded_1Team cohesion and effective leadership are every business’ dream. How do you cover both topics effectively in one training session?

“Everest- Creating Greatness” is one of CRM Learning’s best team leadership training programs. Featuring the work of Dr. Stephen Covey, the video package contains multiple video components and wraparound learning materials that enable facilitators to teach leaders how to inspire and empower others so that the team as a whole may create and sustain great results.

Leadership is a choice, not a position. This mentality is highlighted in the program’s core video, “Everest”, which documents the true story of blind mountain climber Erik Weihenmayer and the courageous team that guided him to the top of Mt. Everest. The video depicts how team members shared leadership and didn’t let egos get in the way. Each member believed the others had the competence and skill to succeed. Team members trusted one another despite the many potential perils involved with their climb. The team committed to helping Erik summit Mt. Everest ultimately succeeded because of great leadership and each team member’s commitment to preparation, teamwork, tenacity and goal achievement.

Other components of the Everest-Creating Greatness program introduce a “whole person paradigm” approach to leadership where leaders strive to increase team member engagement on a variety of levels. Trainees see how to recognize employees in their entirety (body, heart, mind and spirit), so that they can give employees opportunities to use their strengths.  This focus on true understanding builds a strong bond of trust between the leader and the employee.

CRM Learning offers numerous team building and leadership training videos. You can purchase training videos in various formats such as DVD or online streaming. Check out the training topics we offer and learn how we can help transform your business.

Why “Choose Your Attitude” is a Key Component of The FiSH! Philosophy

April 11th, 2016

CRM LearningImagine a workplace that is dedicated to enthusiasm, passion, excitement and great attitudes. The Pike Place Fish Market is just that! Positivity is a trait that radiates throughout the workplace and shines through employees, due in a large part to what they call their FiSH! Philosophy–one tenet of which is to “Choose Your Attitude”.  Choosing to have a positive attitude not only impacts the degree to which we will be happy doing what we’re doing, it also impacts the way co-workers and customers see and respond to us.

Can someone really “choose” their attitude?  The answer is yes, absolutely! Think of it like this: You’ve overslept… rushed out of the house… hit traffic on the way to work…and are now having trouble finding a parking spot. Rather than focusing on your predicament, you can shift your perspective to a positive one. If the store is so busy with customers that fewer parking sports are available, then the company is doing well and THAT means job security for you! Overcoming negative thoughts and shifting your perspective is what choosing your attitude is all about.

Think of the impact your attitude can have over another person. If you walk into a friend’s party and act aloof and guarded, the effect in the room is palpable–you transform the very essence of the party by flooding the room with negativity. Instead, you can choose your attitude, mingle a little, show that you are happy to be there, and make the experience a memorable one for your friends.

Can the FiSH Philosophy Help Any Organization Change Employees’ Perspective?

The “FiSH! Philosophy” (presented in the FiSH training video) has a proven track record of improving morale and inspiring employees in all types of industries to make the best of all situations simply by “choosing their attitude.” Through the example of people who’ve turned the job of selling smelly fish into a world-renowned customer service success story, viewers are encouraged to ask”  if they can do it, why can’t we?

Customer engagement and making a good impression build customer loyalty and a ensure a positive review of the business. Customers will always remember the way you make them feel, and the employees at Pike Place are always cognizant of this.

The FiSH! Video comes with a DVD, Leader’s Guide, sample Participant Workbook and more. Instill your employees with the fundamentals of the FiSH! Philosophy today, and see a more positive, encouraging workplace tomorrow.


 

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