Problem:  How can you start an on-line learning environment without spending thousands on a Learning Management System and increasing your staff to manage the e-Learning function?

Solution:  CRM Learning!

Prison Fellowship Ministries (PFM) is a small non-profit organization (300 employees) with staff located across the United States.  Ongoing leadership & staff development are issues in PFM’s performance management process, but the costs associated with producing customized e-Learning programs and purchasing an LMS have made it difficult for them to move forward with a technology-based solution. 

PFM’s collaboration with CRM Learning and its products enables them to train employees on every topic imaginable and keep track of the training using the LMS component of CRM Learning’s Hosted Online Training System. (more…)

The Need: A major manufacturer of large vehicles and equipment with over 7500 employees was looking for a conflict management module to train their managers and leaders. The training department saw a need for conflict management skills to be taught in the event that conflicts were to arise in the company. 

The Solution: After previewing different programs, the company chose CRM Learning’s What to Do When Conflict Happens and implemented it into their management/leadership course. The trainer felt the video program provided them with exactly what they were looking for as it addresses conflict from different perspectives, both in office environments and on the shop floor.

The Success Story: All manufacturing management and team leaders will be required to complete the training. To date 70% of management has attended. The training is being done in a classroom environment, with discussion before and after the video is viewed. Discussions center around the topic of workplace conflict and how to spot and handle situations that may arise.

The trainer wrote his own curriculum for the class and uses the video and materials as a centerpiece to show examples of conflict situations and how to work through them. The training module that was developed includes several practical simulations where the potential for conflict is present. During the exercises, participants work together as a team to dispel and solve the conflict. The C.A.L.M. Model from the video is utilized as a tool and a solution for dispelling and resolving conflict when it happens.

The C.A.L.M model is a four-step process of: Clarify the situation, Address the problem, Listen to both sides and Manage your way to resolution. When used in this order, the C.A.L.M. model gives a process that is easy for everyone to understand and use to work through their disagreements.

Handouts of the C.A.L.M model are distributed for future reference. The managers and team leaders can refer back to them when they see a conflict arising on the floor or in the office. Participants are also to develop their own plan of how they will manage conflict resolution, and to follow up with individuals after they have had to step into a conflict situation.

In all, after they have gone through the training, managers and team leaders are giving more thought to the subject of conflict, how it occurs, how it can escalate, and how they can play their role as leaders in solving conflict between their team members.

Watch the trailer, full-length preview or learn more about What To Do When Conflict Happens.

The Problem:
A multifaceted manufacturing company with over 900 employees needed on-demand training that was ready to go when its supervisory staff was ready to learn. Outdated videocassettes, sent via interoffice mail, just weren’t doing the job – and they took forever to arrive!

The Solution:
The company’s three core divisions manufactured products ranging from high-tech electronics to precision agricultural tools. Each workgroup had different needs. The diversity of CRM’s online training offerings fit the bill for everyone. The CRM videos chosen included A Leader’s Guide to Delegating, Positive Discipline, and After All, You’re the Supervisor.

The Success Story:
Self-Study Manuals were created for supervisors within the various work groups. These Manuals provided information and post-tests that wrapped around the designated CRM Learning videos, which trainees viewed online via CRM Learning’s Hosted Online Training System. After viewing the videos, supervisors met one-on-one with a representative from HR to discuss the material and confirm learning retention.  Trainees were able to keep the Manuals for future reference.

Supervisors had up to four months to complete the program. The company’s existing intranet system tracked each trainee’s progress. 

Because CRM’s Hosted Online Training System allowed people to log on from work or home, trainees were able to watch what they wanted, when they wanted to. This helped trainees feel in control of their schedules and that the training was not cutting into their productivity.

CRM Learning was able to provide three of the four videos needed for this supervisory training program from its library. For the fourth video, CRM intervened and contracted with a second provider so that the client company only had to deal with one vendor. The client declared “That’s awesome!,” and was delighted with the relationship they built with the CRM representative, saying, “They really work well with me and our type of company.’’

Learn more about CRM’s Hosted Online Training System and watch a free demo: http://www.crmlearning.com/onlinetraining/