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Once & For All: Stopping Sexual Harassment at Work

Archive for the ‘Personal Effectiveness’ Category

3 Interpersonal Skills You Can Learn from Employee Training Videos

Friday, May 26th, 2017

There are employee training videos available on every topic relevant to working in an organization – from safety to sexual harassment, from leadership to customer service. Some of the most compelling and effective business training videos teach interpersonal skills using emotionally-engaging, realistic workplace situations.

Salesteam in front of computer

Here are three interpersonal skills you can learn from employee training videos.

Team Building

You don’t have to go to the wilderness and ride a zipline with your co-workers to build good teamwork; you can gain all the skills you need with a great team building training video. There are programs on every aspect of teams: group dynamics, achieving team goals, decision-making in a team, holding effective team meetings, leading teams, and many other topics.

Teams are comprised of unique individuals, each with their own personal and professional background, and style of problem-solving and communication. This can make it hard for everyone to get along and get work done efficiently. But teamwork videos will teach your employees that it’s not necessary to assimilate everyone to the same preferences and styles in order to get work done; instead, team members should be encouraged to utilize self-awareness, honesty with other team members, mutual respect, trust, and flexibility when working in a team. In this way, individual diversity becomes the essential building block of a synergistic, high-performing team.

For recommended Teambuilding skills videos, check out: Teambuilding: What Makes a Great Team Player, We’re on the Same Team, Remember? and The 5 Dysfunctions of a Team.


Another interpersonal skill that can be learned from employee training videos is communication. We can’t be effective at work unless we can clearly and comfortably talk to one another about what needs to be done and how to do it. But, over the course of our work (and personal) lives, we fall into bad communication habits. Using a communication skills video can help teach employees to recognize how their communication behavior affects others and take steps to be more clear and proactive on both sides of every conversation.

Communication skills video recommendation: Communication Counts: Speaking and Listening for Results. Also, The Communication Toolkit.


In our highly connected, global economy, we can lose business to a competitor (or have our agency or organization slandered on social media) in the blink of an eye. All this means that we have to work extra hard at being accountable – to our customers, to our owners, and to the person at the next desk or workstation. We need to take ownership of our work, commit to doing it right and on time, and make sure to help our co-workers succeed at their own tasks. Employee training videos on personal accountability teach behaviors like doing what you say you’re going to do, taking initiative to solve problems and your own conflicts, and not making excuses when things go wrong.

For recommended accountability training videos, check out Can We Count on You? and Accountability that Works!

Why “Choose Your Attitude” is a Key Component of The FiSH! Philosophy

Monday, April 11th, 2016

CRM LearningImagine a workplace that is dedicated to enthusiasm, passion, excitement and great attitudes. The Pike Place Fish Market is just that! Positivity is a trait that radiates throughout the workplace and shines through employees, due in a large part to what they call their FiSH! Philosophy–one tenet of which is to “Choose Your Attitude”.  Choosing to have a positive attitude not only impacts the degree to which we will be happy doing what we’re doing, it also impacts the way co-workers and customers see and respond to us.

Can someone really “choose” their attitude?  The answer is yes, absolutely! Think of it like this: You’ve overslept… rushed out of the house… hit traffic on the way to work…and are now having trouble finding a parking spot. Rather than focusing on your predicament, you can shift your perspective to a positive one. If the store is so busy with customers that fewer parking sports are available, then the company is doing well and THAT means job security for you! Overcoming negative thoughts and shifting your perspective is what choosing your attitude is all about.

Think of the impact your attitude can have over another person. If you walk into a friend’s party and act aloof and guarded, the effect in the room is palpable–you transform the very essence of the party by flooding the room with negativity. Instead, you can choose your attitude, mingle a little, show that you are happy to be there, and make the experience a memorable one for your friends.

Can the FiSH Philosophy Help Any Organization Change Employees’ Perspective?

The “FiSH! Philosophy” has a proven track record of improving morale and inspiring employees in all types of industries to make the best of all situations simply by “choosing their attitude.” Through the example of people who’ve turned the job of selling smelly fish into a world-renowned customer service success story, viewers are encouraged to ask”  if they can do it, why can’t we?

Customer engagement and making a good impression build customer loyalty and a ensure a positive review of the business. Customers will always remember the way you make them feel, and the employees at Pike Place are always cognizant of this.

For more information on training with the FiSH Philosophy, contact Charthouse Learning.

Beware of These Common Cognitive Biases

Wednesday, September 23rd, 2015

If critical thinking was easy, everyone would do it.

Every day we are faced with cognitive challenges to effective thinking. From emotions to unchecked assumptions and ambiguous data, we constantly make decisions without applying the rigors of critical thinking. Cognitive biases are frequent barriers to rational thought and effective decision making, but we are rarely conscious of our own biases.

Here’s a great graphic from Business Insider (see just below) that shows 20 of the most popular cognitive biases in decision making. (more…)

4 Ways to Combat Negativity at Work

Wednesday, September 2nd, 2015

attitudevirusworkforce_thumbNegativity in the workplace can be related to overwork, job insecurity, lack of leadership, boredom, lack of rewards, personality conflicts and many other factors.

Any one of us can be tempted to “go negative” from time to time.  Sadly, for some, it is the way they communicate most of the time. Whether you are working to combat your own negativity or are needing to respond to negativity from others, here are a few things to keep in mind: (more…)

The Power of Boundaries

Monday, August 3rd, 2015

“It felt like I had no choice.” These words were spoken by a successful corporate executive who managed million-dollar high-tech projects, and pioneered new ways of communicating within her organization and for her clients.

She was describing what can happen when we don’t have good boundaries.

CRM -- 452 compressed“I resented feeling like I had to say ‘yes’ to every request, no matter what,” she continued, “I watched colleagues heading out to lunch, going home at a reasonable hour, while feeling like I had to make the client happy at any cost.”

You might think this was an expectation within her corporate culture. It wasn’t. As she came to realize, it was a question of her own boundaries — or lack thereof. (more…)

Resolving to Be a Better “You” At Work – 12 Success Behaviors for the New Year

Monday, December 22nd, 2014

No, we’re not going to tell you how to keep your New Year’s resolution to go to the gym, eat more vegetables, or spend more time with your kids.

We are going to suggest a dozen resolutions you can adopt that will make a difference to your career, your organization, and even your sense of personal satisfaction in your work.

These suggestions are all about your interactions with people – including yourself.

Ready?  Let’s go!  Repeat after us … (more…)

Is “Business Etiquette” Still Relevant?

Thursday, December 4th, 2014

Impressions Count In the WorkplaceIt wasn’t that long ago when people at work greeted co-workers and customers with sayings like “How do you do?”, or “Good morning, Miss Jones”.  In general, employees went to work knowing that they were expected to dress and act with a high degree of professional decorum.

The workplace certainly has changed from those days, and what was once considered proper business etiquette would now be thought ridiculously formal and stuffy. In fact, given how casual most offices are these days, you might wonder if “business etiquette” is even relevant any more.

We’d like to make the case that it is.  Because etiquette is really just another name for courtesy, and courtesy is always relevant.

Last week, a delivery man came bursting into our office with music absolutely blasting from a player on his belt, shouting about needing a signature. Fortunately, our office manager was quick on the uptake and took him outside to sign for the package…but not before everyone within a 30-foot radius stopped their work to see what the ruckus was. (more…)

Earning Respect – Training Activity

Thursday, September 4th, 2014

If you’re feeling under-appreciated at your job, the place to start looking for answers may be in the mirror. Here’s an activity that will help you identify things you can do to earn respect.

  • Column 1 is a list of typical on-the-job behaviors.
  • In Column 2, check the ones you believe you’re respected for.
  • In Column 3, check the ones you would like to work on.

Character Behaviors

I’m respected for…

I need to work on…  





Caring about others

Honoring differences

Being informed

Being positive

Dressing appropriately

Being organized

Being dependable

Having good judgment


Managing Ethical Dilemmas

Thursday, August 28th, 2014

Managing Ethical Dilemmas TrainingThere’s a major project deadline coming up, and your participation in this afternoon’s meeting is crucial.  But you’re pretty sure you’ve caught the flu your kids brought home from school last week.

Do you go to work, or do you stay home?

You are under pressure to hit your monthly performance goal, a goal that – if met – would simultaneously enable your team to hit its quarterly goal. You see two options: rush a project that would let you put some numbers on the board now. Or, continue to take your time with this project, knowing that the final results will be far better if you spend more time on it…even if it means missing this month’s goal.

What do you do? Go for the short-term goal, or focus on getting better results in the long-run?

How can you choose? No matter what you do, you’ll be unhappy – and others may be unhappy with you as well.

Fortunately, there are almost always alternatives to be found – alternatives that lead to choices you can live with, instead of choices that make you miserable. (more…)


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