Workplace bullying is a growing international problem. It is more than a one-time incident. It is a pattern of behavior between a bully and another worker which can demoralize, isolate and trigger illness in the target of the bully. What is bullying? Who does it? Is it increasing? What can you do to protect yourself? And what can employers do to promote a safe environment for employees? This short article attempts to answer some of these key questions. (more…)

For most supervisors and managers, having to discipline employees is the worst part of their jobs. It is an uncomfortable process they would rather avoid. And unfortunately, many do avoid it, to everyone’s disadvantage: theirs, the organization’s and the employee’s. Or, some managers act emotionally when disciplinary problems arise. But either reaction creates more problems than it solves. (more…)

Guest Post
By Bob Burg and John David Mann, coauthors of The Go-Giver and Go-Givers Sell More*

“I’m no good at selling!” Have you ever heard someone say that? Or maybe said it yourself? (Now, tell the truth.)

We hear it all the time. Everyone who is not in sales thinks, “I could never sell” — and most people who are in sales secretly think the same thing.

There is a reason people feel this way: most of us look at sales backwards. Backwards how? In the most fundamental ways. (more…)