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Archive for the ‘Leadership’ Category

Communicating the Vision

Wednesday, February 5th, 2014

A leader’s vision isn’t worth much if it doesn’t take hold in the organization. And it won’t go far without effective communication. A vision describes some achievement or future state that the organization will accomplish or realize. A vision has to be shared in order to do what it is meant to do: inspire, clarify and focus the work.

“Part of your job as a leader is to generate commitment to your organization’s vision. To do this, you have to communicate the vision in a way that matters to people,” says Talula Cartwright, co-author of Communicating Your Vision (Center for Creative Leadership, 2006). “Communicating a vision is like making a sales pitch,” explains Cartwright. “You want people in the organization to believe the vision and to pass it on to others.” Leaders need to get the word out about the organization’s vision in multiple ways – and keep the message going. Tactics to consider include:

Stories. When you tell a good story, you give life to a vision. The telling of stories creates trust, captures hearts and minds, and serves as a reminder of the vision. Plus, people find it easier to repeat a story than talk about a vision statement.

The elevator speech. Every leader needs to be able to communicate the vision in a clear, brief way. What compelling vision can you describe in the amount of time you have during a typical elevator ride? Be prepared to reinforce the vision in line at the cafeteria, when you visit the customer service department, and even walking through the parking lot at the end of the day.

Multiple media. The more channels of communication you use, the better your chance of creating an organization that “gets” the vision. Use the newest communication technologies, but don’t forget the tangibles: coffee mugs, t-shirts, luggage tags and whatever else you can think of that will keep the message in circulation. (more…)

Positive Discipline

Wednesday, February 5th, 2014

CRM Learning Positive Discipline Training VideosMost managers agree that the worst part of their jobs is taking disciplinary action when an employee’s performance is not where it needs to be.  In fact, many managers hate it so much, they’ll look for excuses not to do it.  Some of the common rationalizations people use to avoid confronting a performance problem include: “the employee’s performance isn’t that bad”,  “eventually, this problem will go away on its own”, or,  “I’m too busy to deal with this.”   What’s really going on, in most cases, however, is that the manager simply doesn’t know how to handle the situation.

Helping managers develop the confidence and competence they need in this area requires that they learn how to minimize the negative emotions that typically accompany performance discrepancies. (more…)

Leadership and Self Deception

Wednesday, December 25th, 2013

Leadership Training VideosIt is human nature to want to to blame others for our problems or to attribute them to circumstances “beyond our control”.   But, in many cases, when we do this, we miss the opportunity to actually solve the problem.  Why?  Because in many cases the root cause of the problem is us!

In the workplace, leaders engage in this type of avoidance all the time. It’s called self deception and it is said to be the #1 cause of organizational ineffectiveness.

Based on the bestselling book by the same name, the thought-provoking video training program Leadership and Self Deception helps people examine the role they play in recurring problems.  Trainees gain awareness into what they can do to break through this barrier and, in the process, increase productivity and improve workplace relationships.   The program’s video features a dramatic reenactment of 19th century physician Ignaz Semmelweiss’ profound discovery surrounding the root cause of certain diseases.  This video, along with comprehensive workshop materials, sets the stage for breakthrough group discussion and personal growth and discovery. (more…)

Behavior-Based Interviewing: Six Tips for Better Hiring

Tuesday, November 5th, 2013

alt=""As interviewers, what can we do to probe and get the information we need without inviting candidates to “fake” their answers? With the wrong wording of a probe, a clever candidate can fool us with us with deceptive answers.

And, how do we manage our impressions – our gut feelings about candidates? The fact is that no matter how much we might like to believe in our innate ability to size up people, our first impressions and snap judgments about job candidates can lead to costly hiring mistakes. (more…)

Yes, It’s Personal

Monday, September 16th, 2013

Have you ever gotten an “attaboy” or “attagirl” that just left you feeling flat?Encouragement

The most common reason why appreciation misses the mark is simple: the person expressing acknowledgment failed to understand what’s meaningful to the person they’re acknowledging.

Unfortunately, when appreciation feels inauthentic, it creates disengagement instead of motivation.  We’ve all received acknowledgment like that, and so we know from personal experience how it leaves us feeling unseen, misunderstood, and weirdly unappreciated. (more…)

Teamwork Training

Monday, September 9th, 2013

Any organization’s success depends on successful and productive teamwork. Sometimes we forget that the whole team- managers, sales, marketers and HR are all made up of people who have different attitudes, needs and behaviors. Getting a group to work as a cohesive team can take some tuning up, but the results are well worth it. Here are some videos that will help groups achieve peak performance.

Teamwork in Crisis: The Miracle of Flight 232- When flight 232 went down the teamwork across several agencies, groups and organizations saved many lives. This video details how any team can emulate their success. no matter the organization.

We’re on the Same Team, Remember?- This video demonstrates the disastrous results when a team doesn’t work on pulling together. The open ended finale promotes discussion among team members and will help get neglected team problems out in the open.

Everest- See how a blind man’s quest to reach Mount Everest was made possible by effective teamwork. This essential video is great for anyone who works on a team as it shows the importance of teamwork in reaching higher performance goals.

By Elizabeth Threadgill

4 Causes of Ineffectiveness in Empowered Teams

Monday, September 2nd, 2013

Business training - Group ThinkTeam empowerment can prove to be completely ineffective and meaningless if an organization does not support empowerment with a few key factors:

 

Inadequate Investment in Training and Development: Training and development is an essential ingredient for the effectiveness of team empowerment so that the team is geared to take on the challenge of their new role. Without training the members to the standard they are expected to deliver it is unlikely the team will produce the results desired.

 

Inadequate Access to Information and Other Resources: Without access to the latest information an empowered team will not be able to make quick decisions. If they don’t have adequate financial, technological or human resources at their disposal then they can’t implement their decisions properly. Even technical experts within the company are an important resource. For example, if sales teams can invite company experts such as engineers who have direct knowledge of the product to important sales meetings, it might help them immensely in closing the deal. If they have access to a CRM database they can create better selling strategies and even design innovative sales approaches like upselling, cross selling or bundling.

(more…)

Conquer Team Dysfunction

Monday, August 12th, 2013

Learning to Deal with a Dysfunctional TeamLike it or not, all teams are potentially dysfunctional. This is inevitable because they are made up of fallible, imperfect human beings. From the basketball court to the executive suite, politics and confusion are more the rule than the exception. However, facing dysfunction and focusing on teamwork is particularly critical at the top of an organization because the executive team sets the tone for how all employees work with one another.

A former client, the founder of a billion dollar company, best expressed the power of teamwork when he once told me, “If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any  competition, at any time.”

Whenever I repeat this adage to a group of leaders, they immediately nod their heads, but in a desperate sort of way. They seem to grasp the truth of it while simultaneously surrendering to the impossibility of actually making it happen.

Fortunately, there is hope. Counter to conventional wisdom, the causes of dysfunction are both identifiable and curable. However, they don’t die easily. Making a team functional and cohesive requires levels of courage and discipline that many groups cannot seem to muster. (more…)

Making the Impossible POSSIBLE

Thursday, July 18th, 2013

Business people meeting in the officeBig goals and big challenges often feel overwhelming simply because they’re so big.

They can also feel overwhelming if we’re uninspired by the potential outcome.  When we’re not intrigued by what might happen, we’re not engaged – and when we’re not engaged, finding solutions and doing what it takes to create success is very hard work. (more…)


 

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