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Archive for the ‘Diversity’ Category

3 Interpersonal Skills You Can Learn from Employee Training Videos

Friday, May 26th, 2017

There are employee training videos available on every topic relevant to working in an organization – from safety to sexual harassment, from leadership to customer service. Some of the most compelling and effective business training videos teach interpersonal skills using emotionally-engaging, realistic workplace situations.

Salesteam in front of computer

Here are three interpersonal skills you can learn from employee training videos.

Team Building

You don’t have to go to the wilderness and ride a zipline with your co-workers to build good teamwork; you can gain all the skills you need with a great team building training video. There are programs on every aspect of teams: group dynamics, achieving team goals, decision-making in a team, holding effective team meetings, leading teams, and many other topics.

Teams are comprised of unique individuals, each with their own personal and professional background, and style of problem-solving and communication. This can make it hard for everyone to get along and get work done efficiently. But teamwork videos will teach your employees that it’s not necessary to assimilate everyone to the same preferences and styles in order to get work done; instead, team members should be encouraged to utilize self-awareness, honesty with other team members, mutual respect, trust, and flexibility when working in a team. In this way, individual diversity becomes the essential building block of a synergistic, high-performing team.

For recommended Teambuilding skills videos, check out: Teambuilding: What Makes a Great Team Player, We’re on the Same Team, Remember? and The 5 Dysfunctions of a Team.


Another interpersonal skill that can be learned from employee training videos is communication. We can’t be effective at work unless we can clearly and comfortably talk to one another about what needs to be done and how to do it. But, over the course of our work (and personal) lives, we fall into bad communication habits. Using a communication skills video can help teach employees to recognize how their communication behavior affects others and take steps to be more clear and proactive on both sides of every conversation.

Communication skills video recommendation: Communication Counts: Speaking and Listening for Results. Also, The Communication Toolkit.


In our highly connected, global economy, we can lose business to a competitor (or have our agency or organization slandered on social media) in the blink of an eye. All this means that we have to work extra hard at being accountable – to our customers, to our owners, and to the person at the next desk or workstation. We need to take ownership of our work, commit to doing it right and on time, and make sure to help our co-workers succeed at their own tasks. Employee training videos on personal accountability teach behaviors like doing what you say you’re going to do, taking initiative to solve problems and your own conflicts, and not making excuses when things go wrong.

For recommended accountability training videos, check out Can We Count on You? and Accountability that Works!

Identifying & Overcoming Diversity Challenges in Healthcare Delivery

Friday, April 28th, 2017

Hospitals in North America are serving an increasingly diverse patient population. This requires healthcare providers to be not only medically competent but culturally competent, too. Identifying and responding to diversity challenges while delivering patient care requires compelling diversity training for healthcare employees.

In order to provide optimal care, it is essential to understand that not all cultures share the same beliefs regarding health and illness, nor do they agree on what is an appropriate treatment for a disease, or what is proper behavior when ill. These differences can, at best, cause a great deal of frustration on the part of the provider, and at worst, result in inferior care. To prevent this, diversity skills training will prepare employees to handle the various challenges that present themselves daily in hospitals and other healthcare facilities.

For example, not knowing that coin rubbing is a traditional Asian healing remedy can cause a healthcare provider to be distracted by the welts on a patient, ignoring the true source of the illness, particularly if the patient does not speak English. Some patients may refuse medical treatment, believing that God will heal them. Muslims may refuse to plan for death, believing that to do so would challenge the will of Allah. Sikhs may not allow a nurse to prep them for surgery, since their religion forbids the cutting or shaving of any bodily hair. While it’s impossible to have an encyclopedic knowledge of every cultural or religious belief or tendency, we can learn something about the most common patterns of the populations we commonly serve, while keeping in mind that there is tremendous variation within each group, and among individuals.

Effective diversity training will introduce healthcare employees to the two keys to achieving cultural competence in healthcare delivery: attitude and knowledge. First, medical professionals must learn to approach a diverse patient population with the proper attitude: understand that different people’s ways of doing things may be different, but equally valid. Anthropologists term this attitude cultural relativism and contrast it with ethnocentrism – the belief that your culture’s way of doing things is the only right and natural way, and that all other ways are inferior. The healthcare practitioner who tries to understand the beliefs and values of his or her patients will be much more effective than one who merely sees them as strange.

Having varied knowledge about different cultures’ beliefs, values, and traditions is also important. The best sources of knowledge, however, are your patients and co-workers. Most people are happy to share information about their culture with people who genuinely want to learn. So don’t be afraid to ask people about their culture, and share with them information about your own.

Patient Diversity is an engaging diversity skills training video created to help medical practitioners develop the awareness and skill to treat patients with different cultural, religious, and language backgrounds.

Respecting Diversity in the Workplace Starts with Education

Monday, January 30th, 2017

There are many different aspects to teaching respect for diversity in the workplace, and there are compelling diversity videos that cover all of them.Four Generations diversity video


With today’s global business dealings and diverse workforces, dealing with people “different” than you is inevitable. Some employees find this easy and are naturally more comfortable with “others,” while some employees need coaching or training on how to be respectful and inclusive of others. Learning respect for diverse coworkers (and customers, vendors, etc.) starts with workplace diversity training.


If you need to teach general diversity awareness, begin with skills like recognizing stereotypes, avoiding negative, discriminatory behavior, and teaching employees to find similarities between themselves and people different than them. Also, it’s helpful to coach employees to see the personal and organizational benefits of having diverse viewpoints, experiences, cultures and lifestyles at work, and to use that new perspective to build unity in your teams.


Diversity video recommendation: Diversity: Face to Face teaches four aspects of diversity awareness, all presented through stories of characters who live and work in a diverse world.


Generational differences are a particular concern for many organizations, as most of us are now working with 4 or 5 generations at once. This can lead to unique tensions and conflicts in teams when people perceive the work styles of generations other than theirs as different or “less than.” Help employees learn basic general characteristics (not stereotypes) of each generation, and this will help to build understanding of, and tolerance for, employees of all ages.


Diversity video recommendation: Four Generations: The Greatest Potential features vignettes depicting inter-generational conflict and shows how these events, when properly handled, lead to increased understanding.


Teaching inclusion goes a step beyond basic diversity awareness and just being respectful of others, to encouraging employees to include others in activities, teams, decision-making, and conversations. Inclusion begins with understanding how our brains work, and how even nice people can engage in unintentional intolerance and exclusion. Employees must learn to critically examine their thinking, assumptions, and perceptions to become more open-minded and inclusive of others at work.


Diversity video recommendation: Inclusion Insights: Stereotypes, Lazy Brains, and Unintentional Intolerance. Dr. Steve Robbins uses humor and storytelling to help people examine preconceptions and commit to being more open to different ways of thinking.


Workplace diversity training is a vital step to teaching employees to respect diversity, and become more tolerant and inclusive of others. Whether it’s learning about diversity awareness, generational diversity or inclusion, diversity videos are a great way to depict realistic workplace scenarios and model proper courtesy and respectful behavior.

Empowering Employees By Teaching Respect in the Workplace

Friday, October 28th, 2016

There are many skills, behaviors and rules that employees must be taught on-the-job, but few will yield higher returns than teaching them how to demonstrate respect in the workplace. Employees who learn to see differences and diversity as a strength (not a source of conflict) are much more apt to support their fellow employees.  Collaboration and mutual respect become the norm and employees feel empowered to protect and even build on the spirit of inclusion.

Providing respectful workplace training is the key to teaching these behaviors to all employees – from managers to individual contributors.

Become More Tolerantrespect-in-the-workplace

In today’s world, many people look and act differently than you do. They come from different backgrounds, parts of the world, have different religions and sexual orientations, or perhaps they simply weigh more (or less) than you do. To have true respect in the workplace, we must learn to be tolerant of all co-workers (and even vendors and customers). After all, if you discriminate against one of your co-workers for reasons other than performance, how can you credibly evaluate or support their work? This kind of intolerance undermines everyone’s performance because it harms the team. Respectful workplace training will teach employees that they shouldn’t judge others based on appearance, personal background or life choices.

Respect Each Other’s Perspectives

Anyone who’s ever worked in an organization knows you don’t always get along with your co-workers or agree with everything they say, even the ones you like. Nevertheless, it’s important to respect co-workers’ unique perspectives and knowledge when we don’t agree. Different points-of-view are crucial to today’s organizations. If we surround ourselves with people who think and act like we do, we will become insulated from change and new ideas. Instead, we should seek out people who think differently than we do; their input will often improve the result we’re trying to achieve.

Encourage and Support Others

Another way to demonstrate respect in the workplace is by teaching employees to encourage and support one another. We all feel the urge, at one time or another, to put others down or become critical of their work. However, there are ways to offer constructive criticism without diminishing someone’s creativity or motivation, and whenever possible, offer praise and encouragement instead. Another way to support and respect fellow team members is to make sure everyone feels included and like they belong, so invite people to participate in teams or committees, ask if someone would like to join you for coffee or lunch, and seek out the input of those who don’t usually speak up.

CRM Learning offers many respectful workplace training videos, including The Respectful Workplace: It Starts With You. This video models the day-to-day employee behaviors that help build a positive, supportive and inclusive workplace.

4 Things to Love About Respectful Workplace Training: Infographic

Friday, October 7th, 2016
Sometimes the impact of “soft skills training” is hard to measure. In the case of respectful workplace training, that’s not so much the case.

respectful-workplace-infographic-jpgEveryone wants to work in a place where people feel respected. So, when they receive training on what it takes to achieve that, they tend to listen. This “4 Things to Love About Respectful Workplace Training” infographic (link opens a PDF) shows 4 areas that are positively impacted by training that shows what respect in the workplace does (and does not) look like.

We hope you will find the graphic helpful. And, if you’re looking for proven training tools in this area, we highly recommend you review our video-based training products in the areas of Harassment & Respect and Diversity & Inclusion.

The 4 programs recommended in the infographic are:

The Respectful Workplace: It Starts with You
The Respectful Communicator: The Part You Play
The Respectful Supervisor: Integrity and Inclusion
The Respectful Supervisor: Motivating and Retaining Employees

Having Productive Conversations in a Diverse Workplace

Friday, September 16th, 2016

By now we’ve all heard the amazing benefits of diversity in the workplace – more creative ideas and problem-solving, and employees’ varied backgrounds and experiences that drive innovation and make a company more representative of the markets they serve. But, when diverse teams of people work closely together, there is an increase in the potential for conflict, misunderstandings, and greater tension. Using good workplace communication skills can help employees to shift those tense moments into respectful conversations and greater understanding of one another.rick-harry_sm

Here are some examples of tense diversity-related moments that can happen at work:
• You witness an act or hear a joke or comment that is disrespectful.

  • Someone treats you in a way that appears to be biased.
  • You say or do something that inadvertently offends someone.
  • You witness someone else being falsely accused of bias.
  • You are uncomfortable because of the differences between you and someone else.

It’s important in these moments to first manage how you feel. Acknowledge whatever emotion you are feeling and accept it. Name the emotion. Naming a feeling has an uncanny way of making it more manageable. Once you’ve stopped, taken a moment to breathe and become aware of your feelings, decide whether your emotion will help or hurt your chance of having a productive conversation with the other person. If you think it will hurt your chances, walk away for a moment to cool down and clear your head.

Once you’re prepared to talk, communicate in a way that demonstrates respect. This starts by not assuming or assigning intent to the other person’s actions. Remember what it feels like to have someone incorrectly assume they know why you did something, and try to offer the other person the same open mind you wish you’d been afforded in the past. Give them the benefit of the doubt, and then engage them in respectful conversation to assess their intent.

Have the dialogue in private to maintain dignity and increase openness in the conversation. Use respectful phrases to start the dialogue like “I’d like to understand,” or “Do you have a minute to talk about it?” or “Thanks for telling me.” Then share what you’re feeling and listen with genuine engagement to the other person’s point of view. Honor the other person’s right to feel the way they do, even though you may not agree or understand them. Keep the dialogue open and moving towards mutual understanding and, hopefully, resolution.

With diversity in the workplace at an all-time high, there are more chances for diversity-related tension and misunderstandings to cause hurt feelings, embarrassment, anger and resentment. But workplace communication that is productive and respectful can heal relationships, help us to know each other better as individuals and colleagues, and help reduce the biases that create so many problems in the workplace. Finally, if we can communicate with each other even when there is tension, we help create a workplace that is more harmonious, open, productive and ripe for innovation.

Gateways to Inclusion: Turning Tense Moments into Productive Conversations teaches skills that turn moments of diversity-related tension into “gateways” for increased understanding and improved relationships. This video program explains that opening such a gateway to conversation — and holding it open, rather than slamming it shut in fear or anger — has immeasurable benefits.

Build Stronger Workplace Teams with Generational Diversity Training

Friday, June 17th, 2016

Bridging the generation gap in the workplace can seem like a daunting task. For instance, team building training can be difficult when you have multiple generations on a work team. Luckily, CRM Learning offers generational diversity training that also strengthens teams, including the video Please Respect My Generation!”.

Why is generational diversity training important?

Generational respect imageToday, you could have as many as five different generations in the workplace, each with their own opinions about other generations. Since generational stereotypes can be just as disrespectful as cultural and ethnic ones, it’s important to train employees about generational diversity so they learn to communicate better, deal with change, and develop a more respectful workplace.

Please Respect My Generation!” teaches how to bridge the generation gap amongst coworkers and translate age differences into an advantage. Viewers will learn the dos and don’ts of working with multiple generations. In this training video, you will hear from 5 different generations as they discuss their own generational traits and those of the co-workers they encounter daily. After completing this training, your employees will know how to communicate with various generations effectively and respectfully. Viewers will see that different generations offer a wealth of knowledge in different areas, and they will learn to understand and empathize with colleagues from a different generation.

Not only does “Please Respect My Generation!” bridge the generation gap, but it also encourages team building. No matter the level, role or generation of your employees, team building is essential for a productive, communicative workplace. “Please Respect My Generation” has the ability to tackle both topics in 23 minutes. Your employees will walk away with a greater capacity for collaboration and cross-generational understanding in the workplace.

Get your copy of “Please Respect My Generation!” and create a respectful, productive environment at work. CRM Learning provides the best training videos at the lowest prices. Visit our website and learn about our team building training videos.

5 Ways Diversity Training in the Workplace Dramatically Improves Organizational Results

Wednesday, December 16th, 2015

Diversity training is essential when it comes to educating employees on the best ways to build a workplace where everyone feels respected and appreciated for what they have to offer. Creating a positive work environment through diversity training can dramatically improve your organizational results: here’s how.

How Workplace Diversity Training Improves Organizational Results

  1. Diversity Training Improves Teamwork: The most effective teams include people of varying backgrounds and beliefs; individuals who come together to share ideas and use their collective strengths to make things happen. Differences in who we are, where we’re from, and how we live can keep a team from gelling; or, they can make the team much stronger. Workplace diversity training reminds employees that a variety of experiences and perspectives can lead to breakthroughs in team problem solving and innovation.  When diverse people are encouraged and empowered to work together as a team, differences are set aside in pursuit of shared goals.
  1. Diversity Training Leads to Inclusion: In the workplace, as in life, people often have the tendency to stay within their “comfort zone” (or, to avoid people and ideas that strike them as out of the ordinary).  Through diversity training, we are reminded that when we show others the respect and consideration we ourselves expect to be shown, we are able to make connections and build healthy business relationships. By accepting and engaging with people we otherwise might have avoided, we build an inclusive environment where everyone feels they belong and where people are allowed to give their best effort.
  1. Diversity Training Decreases Negative Interactions: Discrimination, whether intentional or unintentional, is a problem in many workplaces. When it occurs, morale and productivity decrease swiftly. In extreme cases, discriminatory behavior can lead to legal repercussions. Diversity training in the workplace educates employees and managers alike on inappropriate and disrespectful behaviors, stopping unproductive interactions before they begin.
  2. Diversity Training Increases Productivity: Employees who feel respected and have positive interactions with those around them tend to be happier than those working in a more hostile environment. This increase in morale leads to greater productivity and less turnover. Also, by teaching techniques for handling diversity-related tension, diversity training helps reduce workplace conflict, allowing employees to concentrate on their jobs instead of being distracted by tension with co-workers. Because a happier staff produces better work, making an investment in diversity training is an effective way to help your employees produce the best results possible.
  1. Diversity Training Ignites Passion: Diversity training encourages authenticity, allowing individuals to be themselves rather than merely “fit in” with the status quo. Employees who feel excited about their job and what they can contribute are more energetic and passionate.


Diversity training in the workplace dramatically changes the way your employees view and interact with each other, which in turn dramatically improves your organizational results.

Recommended Training Resources
Gateways to Inclusion is an engaging explanation of how tense moments can be transformed into productive conversations. By looking at negative interactions as “gateways,” employees can use these situations to nurture better working relationships and increase understanding.

Conversation with a Purpose

Wednesday, October 7th, 2015

rick-harry_smGuest Post by Sondra Thiederman, Ph.D.

I confess – I pilfered the title of this article from a man who was renowned as a wise and insightful pathfinder in the field of diversity, Dr. Roosevelt Thomas. A sample of that wisdom is seen in his statement, “Dialogue is conversation with a purpose.” In essence, he is saying that, in order to have real dialogue, we need to know what we want to accomplish during the conversation – we need to set a goal.

Let’s face it, goal setting is important in any aspect of life. If, for example, we dream of a trip to Paris, but neglect to set a goal of saving the amount of money required, the chances of us ever dining at the top of the Eiffel Tower are pretty slim. That’s because we will spend small amounts on other things along the way and get off track.

The same principle applies to conversation. If we don’t know what we want to accomplish, we won’t make the word and attitude choices that will get us to that goal. It is especially likely that we will get off track if we have a strong emotion associated with the interaction. Here are a couple of examples of what I’m talking about along with the kinds of productive goals you might set for each incident.

Example 1: You have been offended by what someone has said or done.
Possible Goals:
A. To embarrass the person and make him or her feel guilty
B. To educate the person about your point of view

As tempting as option “A” might be (let’s be honest, “guilt-tripping” is sometimes tinged with a perverse personal satisfaction), the most productive answer is “B.” Guilt is, after all, rarely a good motivator of change. Your act of trying to make the other person feel guilty will accomplish little more than making them defensive and, in turn, become utterly unable to listen to what you have to say.

Example 2: You have made a clumsy or ignorant remark that you think might have offended someone around you.
Possible Goals:
A. To show respect for your colleagues by calling attention to what you did and apologizing.
B. To minimize the importance and impact of what you said by ignoring it.

The goal here is “A.” The very fact that you are willing to take responsibility for your error shows, not only that you want to communicate respect, but that you are prepared to model truly inclusive behavior.

To return to Dr. Thomas – “Dialogue is conversation with a purpose.” I think he would agree that, if we don’t know where we are going – whether it be in conversation or in life — we just might end up someplace we’d rather not be.

This article is excerpted from the video program, Gateways to Inclusion: Turning Tense Moments Into Productive Conversations, which features Sondra and a variety of vignettes depicting these concepts.

Sondra Thiederman can be contacted for webinars or in-person presentations. For additional information, go to http://thiederman.com

© copyright 2013 Sondra Thiederman, Ph.D.





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