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The CRM Learning weblog will be regularly updated with helpful training tips, articles, and other news. We encourage you to comment and share ideas. Come IN!
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Archive for the ‘Accountability’ Category

No Excuses

Thursday, January 23rd, 2014

Coaching-Wes&PeggyUnlike lost keys or extra time, excuses are all too easy to find.  As convenient as they may be, however, when we make excuses for a poor result or bad decision, we hurt our chances of doing better next time.  Correcting mistakes requires that we be honest with ourselves and others about what went wrong.

The act of not making excuses, taking responsibility for our actions, and learning from mistakes is what accountability is all about.  Accountability is a crucial competency for employees and leaders in organizations today.

Improving accountability throughout the organization has proven time and time again to be a key factor in achieving positive results. When organizational standards are high, and employees know they are going to be held accountable, they rise to the occasion.  Most people do want to be seen as accountable, they just need instruction on what accountability means and how they can incorporate these behaviors into their day-to-day work life. (more…)

Can We Count on You?

Thursday, November 28th, 2013

business training for employeesAccountability is imperative for success in every job.  Because an organization depends on the commitment and reliability of each and every team member,  individuals who are unaccountable won’t be around for long. Luckily,  accountability is a skill that can be taught. The training video Can We Count on You? provides employees with the practical guidance they need to become valued team members.

This common-sense program provides a basic overview of what an accountable person looks like while focusing on specific day-to-day workplace behaviors that contribute to long term success. It teaches skills that heighten overall individual performance as well as organizational communication and productivity.

An engaging onscreen host explains the important connection between personal accountability and job success. Employees will learn how to learn from past mistakes, be ethical, be a team player, serve customers professionally and be a task “owner” (not an excuse maker). It also illustrates the importance of keeping your commitments (or doing what you’ve said you’ll do)–  the most visible characteristic of a truly accountable person. (more…)

How Good Intentions Become Bad Decisions

Friday, June 14th, 2013

The reasons listed below are excuses we all use for not speaking out when we have concerns about a decision— concerns that can range from slight uncertainty to strong objection. Failing to speak out, however, prevents the group from hearing our true beliefs. Bad decisions are often made because of the “inaccurate data” groups receive from individuals who withhold their honest feedback. (more…)

Activity: Take Initiative to Solve Problems

Sunday, June 9th, 2013

Problem Solving Training
Workplace problems won’t solve themselves, and we can’t rely on others to solve them for us. In a competitive, global economy, we don’t have time to wait. Each of us needs to take the initiative when we see a problem, and be the person working the hardest to find a solution. The activity below will help employees think about which behaviors demonstrate positive, appropriate initiative, and which might be seen as too aggressive or too passive. (more…)

Worksheet: 6 Questions to Ask Before You Start a Task

Tuesday, June 4th, 2013

This exercise from CRM Learning gives participants a chance to use a series of questions to explore and understand the scope and requirements for a project. This worksheet can be a great guideline for ‘making sure they understand’ any future tasks they take on.

Instructions: Think about a project you’ve recently been assigned, or a task you’ll be taking on soon. Use the questions below to make sure you understand the task before you begin. (more…)

10 Things You’ll Never Hear From a Truly Accountable Person

Friday, May 10th, 2013

1. I did my part; I can’t help it if other people didn’t do theirs.

2. Nobody gave me a deadline, so I just figured I had all the time in the world to do it.

3. I never really did agree with the decision, but I wasn’t about to say that to my boss.

4. What a mess—someday someone should really clean this up.

5. They never tell us anything! (more…)

Stop Playing the Blame Game!

Monday, August 20th, 2012

“Responsible people do not blame circumstances, conditions, or conditioning for their behavior. Their behavior is a product of their own conscious choice.” – Stephen Covey

You know, there are lessons all around us if we just open our eyes, and we are never too young or too old to learn. I witnessed a lesson in the making on blame and responsibility as I listened to a conversation between my three year old grandson, Trey, and his father, Deuce. It was almost time for Trey’s 3rd birthday party to start and he was biding his time with his sister, Emme, until his friends arrived. He was playing along nicely until pandemonium broke out and Trey came crying to his father about something his sister did to him. There he was, whining to his Dad about what Emme had done to him, and his Dad responded with, ‘And what did you do to her?’ Trey immediately quit crying, turned around walked off without saying a word. I almost fell off my chair. Out of the mouths of babes. Even in his three-year-old mind he knew that blaming his sister was not going to cut it. My grandson knew without a doubt that he was just as responsible as his sister for the fight. (more…)

Life, in 5 Short Chapters

Tuesday, January 31st, 2012

by Portia Nelson

Chapter 1

I walk down the street.
There’s a deep hole in the sidewalk.
And I fall in.
I am lost. I am helpless. It isn’t my fault.
It takes forever to find a way out. (more…)

5 Ways to Take on More Responsibility at Work

Thursday, June 16th, 2011

So you’re doing a good job at work, people seem happy, and you want to take on more. Pushing yourself out of your comfort zone to take on more responsibility is a great way to grow personally and professionally.  It can be uncomfortable and hard at times, but it allows for real progress within an organization. Try these five ways to get more involved and have your colleagues see you shine! (more…)


 

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