Working effectively in a group comprised of different people and personalities can be one of the hardest challenges in the workplace. Team decision making, in particular, is often undermined by unproductive group dynamics. CRM Learning’s classic training video, Groupthink, exposes one of the most common ways groups end up making bad decisions.
Groupthink is a phenomenon that occurs when a group’s decision makers appear to be in agreement on a course of action– when, in reality, some team members have doubts. It happens a lot in groups where the desire to seek unanimity (either stemming from a strong sense of “esprit de corps” or out of a perceived pressure to conform) prevent the group from critically examining the proposed action…in particular, failing to fully consider opposing viewpoints.
Identifying groupthink, and knowing how to avoid it, helps ensure effective decision making at all levels of the organization. And, that is what CRM Learning’s groupthink video is designed to do. It uses a reenactment of the Challenger disaster, along with other historic examples, to powerfully illustrate how well-intentioned people can make bad decisions, entirely or partly due to groupthink.
The Groupthink video enables viewers to answer the questions below and apply the video’s lessons to their own group decision making:
Why do group decisions sometimes result in monumental error?
What drives groups to agree on a course of action despite the better judgment of some, or even all, participants?
What specifically can groups (and group leaders in particular) do to encourage critical thinking and give full consideration to opposing points of view?
CRM Learning offers a number of outstanding training videos on teamwork and group dynamics. Each video has multiple options for purchase including DVD, USB Flash Drive or online streaming. Classroom training materials are provided with DVD/USB Flash Drive purchases and may be purchased as add-ons to online streaming.