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Once & For All: Stopping Sexual Harassment at Work

Seeing Co-workers as Customers

Learn From Mistakes in the WorkplaceYou know those people in your organization who always have a smile and a cheerful word?

They’re showing you good customer service.

Do I hear you thinking, “But I’m not their customer!”?

Actually, you are.

If you work in an internal function within your company, fulfilling a role that has no external client contact, you might think that customer service isn’t relevant to you.

But we all have customers.

Every department within the company is called upon to assist other departments and make it possible for the people in those departments to do their job. Human Resources and IT are the most obvious examples. Here are a few more: marketing serves the sales department by generating leads, while the sales department serves the marketing department by providing feedback on what customers are saying.

Providing great internal customer service – even if it’s simply saying, “Hi! Good morning!” to the people you pass in the hallway – is everyone’s responsibility all the time.  Other important aspects of internal customer service are:

  • communicating clearly
  • being accountable (doing what you’ve said you’ll do)
  • showing respect
  • seeking input from others when a decision you’re making might affect them

Maintaining great relationships across departments and improving effectiveness around the organization benefits everyone.

Recommended training resource: With sections on everything from Attitude to Problem Solving and Service Recovery, our Customer Service Toolkit also offers a full segment on Internal Customer Service. The eye-opening clips help employees realize that keeping commitments, clear communication, and constructive problem-solving are a part of customer service – even when you aren’t dealing with external clients.


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