Every business has procedures for how it operates. And every business strives to provide excellent customer service — whether that customer is an internal customer or an external one. But sometimes, to a customer service representative, the rules can make it seem hard to provide the best customer service.
This is because customer service workers are typically limited on what they can say and do without breaking the rules of their company. And providing excellent customer service can mean reacting to an uncommon or unprecedented situation that might not have been covered when the customer service worker learned the business’s procedures. Thus, following the rules and still trying to help out a customer can be a tricky line to walk. However, with a few key strategies in place, a customer service associate can walk this line with confidence and provide excellent service.
An Invisible Man Meets the Mummy is a video training guide that shows customer service associates how to become the best they can be at their job. The video presents a lighthearted look at the rights and wrongs of customer service – whether it’s internal, external, or both.
The mummy of the video’s title is a customer service representative whose attitude is clouded by the red tape in which he’s wrapped. Because the mummy is unreasonably rigid with red tape, the customer does not get what he needs and thus is made to feel invisible. The video teaches customer service associates how to unwrap themselves from the red tape and really see their customers.