The best learning experiences are those that move us and inspire us to change our attitudes and behavior. When we relate on a personal level to what we’re being taught, and fully engage with the content, the learning has a much better chance of “sticking”.
For healthcare organizations looking to teach the fundamentals of patient-centered care, there is no better learning experience than It’s A Dog’s World.
Both funny and highly relatable, this video shows what happens when a man and his dog are injured, and the dog gets better treatment at the vet’s office than the man receives from his healthcare group. Recently-updated, It’s a Dog’s World is a must see. In just 14 minutes, it shows that everyone employed in a medical office, hospital, or clinic can make a difference in improving customer service. It reminds viewers that the “little things” make a big difference in keeping patients satisfied. Healthcare workers learn actionable techniques for managing patient anxiety, addressing patient concerns, communicating in a professional manner, and following up.
The healthcare workplace has more than its share of pressure. Training with programs like It’s a Dog’s World reminds employees that hectic schedules and chaotic conditions are no excuse for neglecting the basics of good customer service.