Conflict in the workplace is bound to happen every once in a while. Conflicting personalities, mounting pressures, and tight deadlines can make for tense moments in any organization. The trick to minimizing conflict is to keep calm when it happens and not let the situation escalate. A small amount of conflict is normal; a huge, aggressive amount is not.
Conflict with others has been found to be the number one cause of workplace stress–mitigating it works wonders on morale and productivity. The popular video What to Do When Conflict Happens is an essential tool for conflict management training. The program’s easy-to-implement instruction shows employees how to stay calm in the face of conflict and work with the other person to find productive solutions.
After watching the video, employees understand that, in most cases, it is up to them to work out conflict on their own. The 4-step C.A.L.M. model presented in the video enables employees to utilize crucial interpersonal skills like listening, “feeding back” and collaborative problem solving. They learn to identify the part they’ve played in the conflict and in so doing develop the emotional intelligence competency of self-awareness.
Give your team the tools and confidence they need to effectively manage workplace conflicts as they arise.