The Problem: Employees at the corporate headquarters of a premium fashion and home décor company loved to start creative projects, but weren’t the best at finishing them.
The Solution: Build accountability throughout the organization with Accountability That Works! training from CRM Learning.
The Success Story: The Accountability That Works! program was a significant part of a top to bottom, company-wide focus on learning how to get things done. Managers received initial training from Versera Performance Consulting (a sister company to CRM Learning), and later, several internal employees were certified to teach the program. It’s now part of every new employee’s orientation and is also offered on the training calendar twice a year.
At first, trainers used the script directly from the Accountability That Works! Leaders Guide, but later modified training to include company-specific examples. Participant workbooks kept everyone focused, and the format was also broken up into shorter blocks. Leaders reported a significant positive shift in attitudes when it came to making and keeping commitments. Employees who received the Accountability That Works! training were more willing to take ownership of projects, learned how to create clear agreements up front, and were more likely to head off conflicts that could derail their goals.
One of the most well-received outcomes of this training is the “Big A” award, presented at every staff meeting to the employee who best demonstrates accountability behavior. A “language of accountability’’ is now common in the workplace, and rewarding accountability
is a permanent component of the company’s goal-setting, coaching and performance management process.