Beyond Words for Healthcare
Runtime: 22 Minutes
Can you imagine a situation where your staff could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can.
Day after day, your patients are communicating with staff through body language and healthcare professionals are communicating back to them through body language.
Beyond Words for Healthcare will improve your staff's ability to communicate with patients. A major challenge that exists in the healthcare industry today is the ability to strike a balance between business efficiency and taking the time to provide needed bedside manners.
Participants will learn to:
- Understand the body language cues that communicate proper bedside manners while still maintaining business efficiency.
- Improve communication between staff and patients.
- Express themselves in ways that will convey likeable qualities to both patients and co-workers.
- Use discernible facial expressions, hand cues, body positioning... and more.
An Enterprise Media Title
Related Items
To order, please call: 1-800-421-0833
Managing Patient Expectations, Hardcover Book $ 45.00
Art and Science of 360 Degree Feedback, Hardcover Book $ 50.00
Communication Skills Profile Instrument $ 15.00
Testimonials
Be the first to comment on this program:
feedback@crmlearning.com
My Cart: | Catalog Request | My Preferences |
