Bestsellers

These titles are at the top of our best-sellers list. If you've never seen them, be sure to take a look!

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	Working With You Is Killing Me Effective communication is impossible when you're avoiding a problem co-worker. This powerful workshop based on the national best-selling book provides tips on how to address disruptive behavior in others, set boundaries and get the results you want.
	Abilene Paradox, 2nd Edition What is the real reason many new products fail or initiatives go nowhere? According to this popular program, it's a phenomenon called the Abilene Paradox. See how avoiding "false consensus" saves your organization time and money.
	Everest This video program is essential for anyone who has ever worked on a team -- or is responsible for making teams strive to reach higher performance goals. See how a blind man's quest to reach the summit was only possible through teamwork.
	Positive Discipline The best training program available for teaching managers and supervisors how to positively and effectively address employee performance problems through five simple steps in a win-win manner, without negative confrontation.
	Accountability That Works! Improve performance and increase employee satisfaction with CRM's Accountability That Works. This program shows how individuals and organizations alike become more effective when they strive to seek clarity, take ownership, overcome obstacles, and answer for results.
	What To Do When Conflict Happens When faced with conflict, people often act in ways that make matters worse. This program presents the C.A.L.M. model which encourages issue clarification, addressing the problem rationally, and managing your way to resolution.
	Pygmalion Effect: Managing the Power of Expectations, 3rd Edition It's a fact. People perform according to the expectations others have for them. This program shows managers the four ways expectations are transmitted and inspires them to raise performance by raising expectations.
	Emotional Intelligence It's been said that emotions should not be displayed at work. But studies now show that emotions can actually make us more effective on the job. See how four organizations have improved results by training on emotional intelligence.