Bestsellers
These titles are at the top of our bestsellers list. If you've never seen them, be sure to take a look!
Many of the programs you'll find here are available on our Winter DVD Sale.
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Also, find our how you can get set up to stream many CRM Learning programs at a 15% discount.
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What is the real reason many new products fail or initiatives go nowhere? According to this popular program, it's a phenomenon called the Abilene Paradox.
See how avoiding "false consensus" saves your organization time and money.
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When a man and his dog both need medical attention--and the dog gets better care-- it's time to review some basic healthcare customer service skills. This new and totally updated version of a CRM favorite takes a critical look at service and its relationship to patient satisfaction.
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Managers need to know what it really means to be a coach. This program shows them the secrets of encouraging good work, correcting poor work, using good judgment and caring about each member of their team.
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