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Resources

Through our award-winning management and customer service training videos, we enable organizations to build awareness and skills in the areas of leadership, management, communication, customer service, respect in the workplace and more.

The articles, training activities and infographics below feature content pulled from our most popular video programs. Be sure to check back frequently, as we add content several times a month.

Building an Enthusiastic, Positive Workplace with the FISH! Video and FISH! Philosophy

Most Americans working today have heard of Seattle’s Pike Place Fish Market, and the line of “FISH!” training videos it inspired. Originally released in 1998, the FISH! video has been a worldwide training phenomenon. It is not an overstatement to say that millions of people have seen some or all of it. Organizations train with […]

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5 Elements of Successful Communication

Can you imagine going through your workday without being able to communicate verbally?  It would be nearly impossible, wouldn’t it? For most of us, talking is so easy that we just do it without thinking about it.  We have a general idea of what we want to say, we say it, and we move on. […]

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How The Abilene Paradox Video Improves Team Decision Making

When we think about groups and the difficulties they encounter when making decisions, we most often assume it’s because certain personalities can’t get along or agree on a course of action. Or, we think about how groups make decisions in haste, only to find that they should have spent more time thinking about possible negative […]

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