Lowest Prices • Free Ground Shipping Call Us! 800-421-0833 Watchlist  Watch Later Help   |   cart My Cart 
(0)
  |     |   Mobile Site

X
Your cart is currently empty.

Your watchlist is currently empty.

Resources

Through our award-winning management and customer service training videos, we enable organizations to build awareness and skills in the areas of leadership, management, communication, customer service, respect in the workplace and more.

The articles, training activities and infographics below feature content pulled from our most popular video programs. Be sure to check back frequently, as we add content several times a month.

Transform Your Customer Service with the Pickle Principle

Everyone who serves customers in any way wants to provide the best service possible, and most businesses are always on the lookout for the best way to do it. Good customer service is about more than just being nice; you need a multi-pronged approach to stellar service, and it all begins with the Pickle Principle. […]

Read Article


How Training Videos Like “Drop By Drop” Help Organizations Address Unconscious Bias

In recent years, awareness has grown about the unconscious – or hidden – biases we all bring to the workplace. While not necessarily illegal, unconscious biases are prejudices or assumptions we make about other people that aren’t based on our thoughtful judgment, but instead are based on cultural stereotypes, and things we’ve seen and heard […]

Read Article


8 Tips for Effective Informal Performance Discussions

A recent survey conducted by Training Magazine and The Ken Blanchard Companies revealed that 89% of people want to meet with their manager on at least a monthly basis. Some managers get this and instinctively find time once a month (if not more) to sit down and chat with their direct reports. Other managers….well, not […]

Read Article


Dealing with Conflict in the Workplace: A Step By Step Guide, plus Infographic

Workplace conflict haunts organizations every day – it leads to lost productivity, diminished morale, and decreased performance. And, it is very expensive – it will have a negative effect on your organization’s bottom line through increased employee absenteeism, disappointing results, and poor customer service. If employees escalate their conflict to combat status, the entire organization […]

Read Article


1 2 3

 

close X
For Federal Government Customers:
CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/31/2020

Too busy to preview today?
Put products in this Watch Later queue so they're easy to recall next time you visit.

Make sure you're logged in when you put videos in the queue!
Log in now.
If you don't yet have a preview account, create a limited or unlimited access account.