An Invisible Man Meets The Mummy, Government Version
CRM Produced
Runtime: 19 Minutes
You can run, but you can't hide from customer service concerns. The do's and don'ts of internal and external customer service in government are wrapped up neatly in this video program which shows that everyone has customers -- internal, external or both -- no matter who you work for.
Without realizing it, many capable employees let red tape cloud their vision of what customer service is about. To illustrate this point, the employee is an inflexible mummy wrapped in red tape. The customer is invisible because the mummy just can't see him. But only temporarily -- because the eight skills for good customer service are soon revealed. Viewers learn how to serve their customer, and are made aware that it's possible to tailor procedures to fit the customer's needs.
Participants will learn about:
- Flexibility and attitude
- Planning and being effective
- Measuring your own progress
Contents
- DVD or VHS
- Leader's Guide
- sample Participant Workbook
Note: If you purchase on DVD, you will be provided with a DVD-R. Please make sure your player can accommodate this format.
Related Items
To order, please call: 1-800-421-0833
An Invisible Man Meets the Mummy, Government Participant Workbook $ 4.95
An Invisible Man Meets the Mummy, Government Leader's Guide $ 14.95
180 Ways to Walk the Customer Service Talk, Softcover Book $ 10.95
Walking The Talk Together, Softcover Book $ 10.95
Praise for An Invisible Man Meets the Mummy:
"This video is used in our quality improvement awareness training sessions for all new employees. Being able to laugh during a training tape is one of my criteria for purchase and this film does that, while stimulating staff members to review their own approach to customer service, to streamline and to be more efficient."
-Ruth Johnston, Ph.D
-Quality Improvement Champion
-University of Washington
"Not only is this a great program for people who are responsible for customer service, it is an even better program for those who are not. For frontline service providers, seeing the customer is easy. But for those whose only 'customers' are co-workers, it may not be as apparent. Having each person in your training sessions answer the question, 'Who is my customer?', for themselves is a fabulous outcome of this program."
-Bob Pike
-Chairman/CEO
-The Bob Pike Group
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