After All You're the Supervisor
Run time: 20 Minutes
This video training provides an array of tools for use in your training sessions, and as follow-up, to help keep your supervisors successful in their role.
Viewers meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities - especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition.
It's not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently.
Participants will learn the Nine Components of Supervisory Success:
- Acknowledge Your New Role
- Plan and Prioritize
- Be Accessible
- Encourage Teamwork
- Communicate Upward and Downward
- Discipline Effectively
- Provide Feedback
- Model the Way