After All You're the Supervisor
CRM Produced
Runtime: 20 Minutes
This video training provides an array of tools for use in your training sessions, and as follow-up, to help keep your supervisors successful in their role.
Viewers meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities - especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition.
It's not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently.
Participants will learn the Nine Components of Supervisory Success:
- Acknowledge Your New Role
- Plan and Prioritize
- Be Accessible
- Encourage Teamwork
- Communicate Upward and Downward
- Delegate
- Discipline Effectively
- Provide Feedback
- Model the Way
A CRM Learning Title
Contents
- DVD
- Leader's Guide with Pre-training Assessment Tool
- PowerPoint Presentation on CD-ROM
- 10 Participant Workbooks with Participant Follow-up CD-ROMs
- 10 Reminder Cards
Related Items
To order, please call: 1-800-421-0833
After All You're the Supervisor Participant Workbook with CD-ROM $ 14.95
After All You're the Supervisor Participant CD-ROM $ 10.00
After All, You're the Supervisor Reminder Cards (Set of 10) $ 5.00
After All You're the Supervisor Leader's Guide $ 25.00
After All You're the Supervisor PowerPoint CD-ROM $ 25.00
21st Century Supervisor: 9 Essential Skills for Frontline Leaders, Softcover $ 30.00
21st Century Supervisor: Workbook & Supervisor 3600 Skill Assessment-Self $ 25.00
Praise for After All You're the Supervisor:
"Best program you have. Provides the foundation for all Supervisory Leadership training that will follow."
-Bill Buggert
-Mgr, Organizational Development
-Teamworks, Inc.
Results from using After All You're the Supervisor:
"The program included reinforcement to some issues that we stress to the 'new' Supervisors and got the point across that they need to hold staff accountable without being offensive."
-DeeAna Breckenridge
-Director of HR &Training
-Valley First Credit Union
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