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After All, You're the Supervisor

3rd Edition

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For new and veteran supervisors alike, this program reveals the nine components to supervisory success. Using the scenario of a recently promoted CSR, now asked to lead his previous co-workers, we see realistic situations solved by these nine secrets.

Benefits:
  • Develops supervisory skills
  • Increases team success
  • Helps new supervisors avoid common pitfalls
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Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.


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After All You're the Supervisor

CRM Produced

Run time: 20 Minutes

This video training provides an array of tools for use in your training sessions, and as follow-up, to help keep your supervisors successful in their role.

Viewers meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities - especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition.

It's not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently.

Participants will learn the Nine Components of Supervisory Success:
  1. Acknowledge Your New Role
  2. Plan and Prioritize
  3. Be Accessible
  4. Encourage Teamwork
  5. Communicate Upward and Downward
  6. Delegate
  7. Discipline Effectively
  8. Provide Feedback
  9. Model the Way

Contents

  • chaptered DVD with the Main Program plus Discussion Segments
  • Leader's Guide with Pre-training Assessment Tool
  • PowerPoint Presentation on CD-ROM
  • 10 Participant Workbooks with Participant Follow-up CD-ROMs
  • 10 Reminder Cards

Testimonials


Praise for After All You're the Supervisor:

"Best program you have. Provides the foundation for all Supervisory Leadership training that will follow."
-Bill Buggert
-Mgr, Organizational Development
-Teamworks, Inc.

Results from using After All You're the Supervisor:

"The program included reinforcement to some issues that we stress to the 'new' Supervisors and got the point across that they need to hold staff accountable without being offensive."
-DeeAna Breckenridge
-Director of HR &Training
-Valley First Credit Union

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