Communication Skills
Miscommunication can wreak havoc in any workplace. Help your people develop skills that lead to clarity not confusion.
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Within a Team or Group (26)
When communication between departments breaks down, the job doesn't get done and key customers go elsewhere. This memorable video uses a realistic scenario to demonstrate a failure in communication and its consequences.
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Most workplace conversation is grounded in the past and is very unproductive. “Future” conversation is a powerful kind of communication that can create an incredible driving force that moves people and organizations into a boundless future.
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Are your conference calls a meeting of clear communincation and productivity? Virtual meetings are rapidly replacing face-to-face meetings. Unfortunately, many people have not yet learned the skills needed to communicate in this type of meeting. Learn the six virtual rules for everyone to communicate effectively during conference calls.
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When Flight 232 experienced severe engine malfunctions, the odds of everyone on board surviving were slim to none. This compelling video shows how effective communication between air and ground crews saved hundreds of lives.
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See the role communication played in helping Snapper Lawn Mower company achieve a $65 million turnaround. This program teaches valuable lessons on creating a work environment that breaks barriers to talking, listening, sharing and problem solving.
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Today’s diverse workplaces require communication that goes beyond the “basics”. Teach people to confirm their understanding of what someone else has said, care about the way they come across, communicate with decency and value the input of others.
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Like it or not, emotions are present in our workplace every day. Understanding the role emotions play, and gaining control over those that influence communication, are key components of this program.
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Communication takes many forms. An important skill to develop is our listening. When we listen with the intent to understand "empathically", we are able to gain insights into another person's thoughts and feelings more accurately. To see things from their perspective and explore their point of view is a valuable skill.
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