When the Coach is You!
CRM Produced
Run time: 18 Minutes
These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to teach something they know to a co-worker. This video program helps to increase the success of this kind of "knowledge transfer".
Hosted by television personality
George Wendt of
Cheers fame, the video explores coaching from the perspective of both coach and learner.
You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system.
In the factory, shop foreman Michelle enlists Hector to help a coworker increase productivity. And, at the service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls.
As you view the evolution of these encounters, the skills necessary for successful coaching emerge.
Five steps are presented:
- Prepare the learner
- Demonstrate for the learner the skills desired
- Establish and maintain a positive coaching atmosphere
- Let the learner perform his/her newly learned skills
- Follow up
Other Versions Available:
Government Version
Healthcare Version
Related Items
To order, please call: 1-800-421-0833
When the Coach is You! Leader's Guide $14.95
Testimonials
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