When the Coach is You!, Government Version
Run time: 18 Minutes
These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to teach something they know to a co-worker. This video program helps to increase the success of this kind of "knowledge transfer".
Hosted by television personality George Wendt
, the video explores coaching from the perspective of both coach and learner.
You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system.
In the state's unemployment department, supervisor Michelle enlists Hal to help a coworker with his customer service skills and compliance with the Workforce Investment Act. And, at the service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls.
As you view the evolution of these encounters, the skills necessary for successful coaching emerge.
Five steps are presented:
Other Versions Available:
- Prepare the learner
- Demonstrate for the learner the skills desired
- Establish and maintain a positive coaching atmosphere
- Let the learner perform his/her newly learned skills
- Follow up
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