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What's Your Pickle?

What Bob Farrell did for customer service in Give 'em the Pickle spawned a "pickle giving culture" among many businesses worldwide. As a result, there have been countless letters and emails detailing extraordinary Pickle stories from organizations and individuals alike.

  • Builds on customer connection
  • Inspires CSR's to new heights
  • Teaches with a wide range of stories

This product does not have:
  • Sample Training Guide
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What's Your Pickle?

Run time: 17 Minutes

In What's Your Pickle? Bob hits the road in his red 1954 Cadillac convertible in search of "all-star" Pickle Givers from across the country. He uses the best of these stories to create an endearing and inspirational video that continues to build upon the pickle philosophy.

In Bob's contagiously enthusiastic manner, he teaches viewers that "if you look and listen, your customers will tell you what your pickle is". He then offers four key steps--ways to help give your customer "The Pickle":

  • CONNECT with your customers. ~ How would you want to be treated?
  • ANTICIPATE what they'll need next. ~ How can you be one step ahead?
  • DELIGHT your customers. ~ How can you exceed their expectations?
  • INSPIRE yourself and others. ~ Are you willing to do what it takes?

What's Your Pickle? is fun and entertaining, and offers a fresh new look at how your team can integrate the pickle-giving culture into your own workplace. The stories will inspire viewers to new heights--some are endearing, some are practical, and some are simply amazing. They will provide trainers with a great spring board for discussing new and inventive ways to serve the customer. Find out about the "trickle-pickle".

New! our Learning Essentials Free Podcast Series. Give ‘em the Pickle
Just like What's Your Pickle?, this free podcast will help to reinforce what customer service is really about. Featuring Bob Farrell, it provides a robust and fun listening experience with many practical tips on Service, Attitude, Consistency and Teamwork – making it the perfect video follow-up and service reinforcement tool for today’s learners.
Click Here to access the Podcast.
We hope you enjoy it! Please feel free to share it with others. Hear it, Use it, Share it!

A Media Partners Title


  • DVD
  • CD-ROM with Leader's Guide, PowerPoint Presentation, reproducible Pickle Progress Chart & Pickle Bucks
  • 10 Reminder Cards
  • 10 Green Pickle Lapel Pins
  • 1 Pickle Sticky Notepad


What's Your Pickle? is making a difference:

I utilized What's Your Pickle? in supervisory training sessions at various locations. The 'pickle' program and concept is a great management training video. I have found that after viewing the video one never forgets the thought of the 'pickle', and just that thought influences a positive response or direction taken! I certainly recommend What's Your Pickle? as well as Leadership Pickles and Give 'Em the Pickle.
-Walt Thoma
-Area Vice-President
-Securitas Security Services USA

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Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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