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What Do You Say?

For Federal Government Customers, this title is on sale through September 30, 2019.
15% off 1st & 2nd titles/copies, 20% off on 3rd-10th titles/copies. See Sale Details
We'll apply the discounting when we process your order.

Fast-paced, energetic and loaded with excitement, this program will put employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers they can use on the job immediately.

Benefits:
  • Prepares customer servive providers for awkward tough situations
  • Models appropriate behaviors to help the customer
  • Builds staff confidence in their abilities to communicate

This product does not have:
  • Sample Training Guide
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What Do You Say?

Run time: 22 Minutes

When it comes to customer service challenges...the first few seconds and the first few words can determine success or failure.

This fun and entertaining program literally answers the question "What Do You Say?" when you're faced with an awkward and difficult customer service moment. Instead of more customer service theory to talk about, this program challenges employees with more than 30 realistic customer service situations.

Viewers learn the key words and phrases needed to handle tough customer moments with ease. They build confidence for a variety of customer service situations, including:
  • When your guest is disappointed
  • When your guest won't let you help
  • When it's not about business
  • When you can't say yes
  • When your guest feels wronged


A Media Partners Title

Contents

  • DVD
  • Leader's Guide
  • 10 Participant Workbooks
  • 10 Reminder Cards

Related Items

To order, please call: 1-800-421-0833


What Do You Say? Employee Handbook $9.95

What Do You Say? Reminder Card $7.50 (pack of 10)

Testimonials

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Industry Discounts
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CRM Learning offers the lowest pricing on the products we sell.
Whether it is a limited-time sale or Industry/Quantity discount - we will apply the best price to your order.

Education Discount:
Your organization must be a K-12 educational institution, school district, or an accredited College or University. Education Departments in corporations, healthcare, or government do not qualify.

Government Discount:
Your organization must be a city, county, state, or federal government agency. Government contractors do not qualify for government discounts. GSA discount available to eligible federal agencies.

Non-Profit Discount:
Occasionally we can offer discounts to 501(c)3 non-profit organizations. Proof of 501(c)3 status may be required.

NOTE: We do not offer any discounts on rentals. Some discounts may vary, depending on the video program. If we are running a promotion or sale, either your industry discount, a quantity discount, or the sale discount will apply - whichever gives you the best price.

Please call us to receive any of these discounts: 800-421-0833. Or, we will apply any discount when we process your online order.

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For Federal Government customers:

CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/31/2020

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