Lowest Prices • Free Ground Shipping Call Us! 800-421-0833 Watchlist  Watch Later Help   |   cart My Cart 
(0)
  |     |   Mobile Site

X
Your cart is currently empty.

Your watchlist is currently empty.

You are here: Home  >  Customer Service / Sales

What Do You Say?

Fast-paced, energetic and loaded with excitement, this program will put employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers they can use on the job immediately.

Benefits:
  • Prepares customer servive providers for awkward tough situations
  • Models appropriate behaviors to help the customer
  • Builds staff confidence in their abilities to communicate

This product does not have:
  • Sample Training Guide
Can't see the video?
This content requires Adobe Flash Player version 8 or above.

Get Flash Player
Flash Support
Close X
Watching video on crmlearning.com requires Adobe Flash Player version 8 or above.
If you are not sure if you have Flash Player or which version is installed, we strongly encourage upgrading to the most recent release.

The free download takes less than 2 minutes to complete from Adobe.com:
Download Flash Player (Opens a New Window)

If you have the most recent version of Flash installed and are still having an issue, please read our print friendly Flash Support PDF
Having trouble viewing this?

What Do You Say?

Run time: 22 Minutes

When it comes to customer service challenges...the first few seconds and the first few words can determine success or failure.

This fun and entertaining program literally answers the question "What Do You Say?" when you're faced with an awkward and difficult customer service moment. Instead of more customer service theory to talk about, this program challenges employees with more than 30 realistic customer service situations.

Viewers learn the key words and phrases needed to handle tough customer moments with ease. They build confidence for a variety of customer service situations, including:
  • When your guest is disappointed
  • When your guest won't let you help
  • When it's not about business
  • When you can't say yes
  • When your guest feels wronged


A Media Partners Title

Contents

  • DVD
  • Leader's Guide
  • 10 Participant Workbooks
  • 10 Reminder Cards

Related Items

To order, please call: 1-800-421-0833


What Do You Say? Employee Handbook $9.95

What Do You Say? Reminder Card $7.50 (pack of 10)

Testimonials

Be the first to comment on this program: feedback@crmlearning.com











 

Place Your Order:

Industry Discounts
Close X

CRM Learning offers the lowest pricing on the products we sell.
Whether it is a limited-time sale or Industry/Quantity discount - we will apply the best price to your order.

Education Discount:
Your organization must be a K-12 educational institution, school district, or an accredited College or University. Education Departments in corporations, healthcare, or government do not qualify.

Government Discount:
Your organization must be a city, county, state, or federal government agency. Government contractors do not qualify for government discounts. GSA discount available to eligible federal agencies.

Non-Profit Discount:
Occasionally we can offer discounts to 501(c)3 non-profit organizations. Proof of 501(c)3 status may be required.

NOTE: We do not offer any discounts on rentals. Some discounts may vary, depending on the video program. If we are running a promotion or sale, either your industry discount, a quantity discount, or the sale discount will apply - whichever gives you the best price.

Please call us to receive any of these discounts: 800-421-0833. Or, we will apply any discount when we process your online order.

computer icon Online Delivery Available. Please call for pricing.
computer icon Purchase DVD Free Ground Shipping (Cont. U.S.)
DVD Program
$945 Quantity:

Spanish DVD Program
$945 Quantity:

usb drive icon Purchase USB Key Free Ground Shipping
(Cont. U.S.)
$945.00 Quantity:


Lowest Prices & Industry Discounts

Other Recommendations

Difficult Guest, Full Package

Remember Me, Hospitality Version

Mad About Customer Service

Email Preferences

CRM Learning free emails are the best way to be informed about hot topics in training. Subscribe or update your preferences

For Federal Government customers:

CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

Too busy to preview today?
Put products in this Watch Later queue so they're easy to recall next time you visit.

Make sure you're logged in when you put videos in the queue!
Log in now.
If you don't yet have a preview account, create a limited or unlimited access account.