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What Do You Say?

Fast-paced, energetic and loaded with excitement, this program will put employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers they can use on the job immediately.

  • Prepares customer servive providers for awkward tough situations
  • Models appropriate behaviors to help the customer
  • Builds staff confidence in their abilities to communicate

This product does not have:
  • Sample Training Guide
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What Do You Say?

Run time: 22 Minutes

When it comes to customer service challenges...the first few seconds and the first few words can determine success or failure.

This fun and entertaining program literally answers the question "What Do You Say?" when you're faced with an awkward and difficult customer service moment. Instead of more customer service theory to talk about, this program challenges employees with more than 30 realistic customer service situations.

Viewers learn the key words and phrases needed to handle tough customer moments with ease. They build confidence for a variety of customer service situations, including:
  • When your guest is disappointed
  • When your guest won't let you help
  • When it's not about business
  • When you can't say yes
  • When your guest feels wronged

A Media Partners Title


  • DVD
  • Leader's Guide
  • 10 Participant Workbooks
  • 10 Reminder Cards


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Expiration: 07/03/2018 Cage Code: 0C9A3

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