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What Do You Say?

Our Year-End Sale: November 15 through December 31, 2018. Save when you purchase this title, or purchase it with other CRM Learning, Media Partners, Prositions and/or Vivid Edge titles.
1st & 2nd titles/copies 15% off – 3rd & 4th titles/copies 20% off – 5th through 10th titles/copies 25% off.
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See a list of all CRM Learning, Media Partners, Prositions and Vivid Edge titles

Fast-paced, energetic and loaded with excitement, this program will put employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers they can use on the job immediately.

Benefits:
  • Prepares customer servive providers for awkward tough situations
  • Models appropriate behaviors to help the customer
  • Builds staff confidence in their abilities to communicate

This product does not have:
  • Sample Training Guide
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What Do You Say?

Run time: 22 Minutes

When it comes to customer service challenges...the first few seconds and the first few words can determine success or failure.

This fun and entertaining program literally answers the question "What Do You Say?" when you're faced with an awkward and difficult customer service moment. Instead of more customer service theory to talk about, this program challenges employees with more than 30 realistic customer service situations.

Viewers learn the key words and phrases needed to handle tough customer moments with ease. They build confidence for a variety of customer service situations, including:
  • When your guest is disappointed
  • When your guest won't let you help
  • When it's not about business
  • When you can't say yes
  • When your guest feels wronged


A Media Partners Title

Contents

  • DVD
  • Leader's Guide
  • 10 Participant Workbooks
  • 10 Reminder Cards

Testimonials

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For Federal Government Customers.
SAM Registration: Active
Expiration: 03/30/2019 Cage Code: 0C9A3

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