We're on the Same Team, Remember?
Run time: 20 Minutes
What can a mere 20 minutes of video do to help people take a hard look at their own performance, operate as team players and understand the supreme importance of satisfying customers? ...Plenty!
In fact, no video training program has ever done so much for so many organizations. The story and training points dramatize how much can be lost when team members are careless, don't pull together and don't put the customer's real needs first. As the all-too-familiar drama unfolds, participants see how listening to clients' needs and expectations, clarifying inter- and intra-departmental tasks when servicing the customer, and being available and responsive are all crucial to keeping customers from going elsewhere. The ending of the story is left open-ended so that viewers' imaginations are challenged and the group can be left to discuss:
Special Product Bundle Offer:
- Why efficient teamwork has everything to do with customer satisfaction, job satisfaction and company survival.
- Why every employee in every department must focus on the needs of the customer--no matter who they are.
Purchase We're On the Same Team, Remember?
together with The Five Dysfunctions of a Team for $943.75 total
(a savings of $646.25).
We'll discount your order when we process it. Exclusive offer through CRM Learning only.
Purchase both on DVD only and cannot be combined with any other discount or special.