Verbal Communication: The Power of Words
Run time: 22 Minutes
Poor communication can create chaos in the workplace. That point is clearly illustrated in this award-winning program which introduces viewers to the five critical elements of successful verbal communication.
Participants will learn to:
- be a responsible speaker.
- choose clear language.
- choose the right environment.
- be a receptive listener.
- practice feedback.
The video and accompanying training exercises teach participants how to apply each of these communication elements on the job every day.
Praise for Verbal Communication:
"While primarily intended as a communications program, I also see applications in leadership, empowerment, total quality, management, team-building and customer service. The program is appropriate for leadership training because a leader can use words to either motivate or de-motivate -- and it's important to choose them wisely. The content is also relevant for empowerment in that it is difficult for people to feel prepared to achieve the results that are expected of them if they are not clear about what the results should be -- and the time frame in which they are expected."
-The Bob Pike Group