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E-mail Etiquette for Today's Workplace

Without adequate training, your employees may be making costly mistakes that result in dissatisfied customers, lost revenue, and a tarnished reputation. Instill your employees with best practices for business e-mail and show them how to avoid the disastrous errors that plague so many organizations.

  • Teaches employees email etiquette and clarity
  • Helps organizations avoid miscommunication with customers
  • Improves internal email communication

This product does not have:
  • Sample Training Guide
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Undeliverable: E-mail Etiquette for Today's Workplace

Run time: 40 Minutes total running time

Why help your employees master email etiquette? Well, if your company does not have a comprehensive email training program or even a set of email etiquette guidelines, your employees may be committing dozens of common, yet easy-to-fix errors. And whether they are communicating with customers or fellow employees, these gaffes could be costing your organization its relationships and reputation.

An increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the information and service they receive via email. Ensure that every email conversation between you and your customers is handled professionally by investing in this necessary aspect of employee workskills.

In the video, a knowledgeable host guides viewers through 13 fast-paced sections covering formatting, professionalism and winning techniques. Graphic animations reinforce valuable information while examples of accepted email conventions are contrasted with the all-too-common unprofessional emails so many of us receive. Entertaining real-life reenactments highlight pivotal concepts.

Topics covered include:
  • Address Fields
  • The Subject Field
  • Addressing Recipients
  • Grammar & Punctuation
  • Formatting
  • Message Clarity & Brevity
  • Censor Yourself
  • Sending Attachments
  • Professional Closings
  • Proofreading
  • Responding to Email
  • Good News vs. Bad News Email

The program is fast-paced, yet thorough; professional, yet fun; and it is sure to improve your customer relations. Use the video in the classroom for discussion, or for self-study. After watching the program, viewers can help prove their mastery of email etiquette by completing four interactive quizzes. This program is also available on CRM Learning's Hosted Online Training system for individual desktop learning.

An Employee University Title


  • chaptered DVD
  • 4 interactive Post-Quizzes on the disc with unlimited usage. Great for classroom discussion or self-study
  • downloadable Certificate of Completion


Praise for Undeliverable:

"The Undeliverable e-Mail etiquette DVD is a comprehensive, simple-to-understand guide to using email. If you send any business correspondence via email, then you should take the time to watch the program. A terrific job of weaving in some entertaining vignettes with some important information about the do's and don'ts of email."
-Shep Hyken
-author, "The Cult of the Customer"

"Every business from a one person shop to the largest corporations should have the Undeliverable DVD as a mandatory must see for every single employee before they are given access to company e-mail. Undeliverable covers all the issues that many in the business world have not thought about nor do they realize the implications of - both positive and negative alike."
-Judith Kallos
-Business Email Etiquette Consultant

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For Federal Government customers:

CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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