Undeliverable: E-mail Etiquette for Today's Workplace
Run time: 40 Minutes total running time
Why help your employees master email etiquette? Well, if your company does not have a comprehensive email training program or even a set of email etiquette guidelines, your employees may be committing dozens of common, yet easy-to-fix errors. And whether they are communicating with customers or fellow employees, these gaffes could be costing your organization its relationships and reputation.
An increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the information and service they receive via email. Ensure that every email conversation between you and your customers is handled professionally by investing in this necessary aspect of employee workskills.
In the video, a knowledgeable host guides viewers through 13 fast-paced sections covering formatting, professionalism and winning techniques. Graphic animations reinforce valuable information while examples of accepted email conventions are contrasted with the all-too-common unprofessional emails so many of us receive. Entertaining real-life reenactments highlight pivotal concepts.
Topics covered include:
- Address Fields
- The Subject Field
- Addressing Recipients
- Grammar & Punctuation
- Message Clarity & Brevity
- Censor Yourself
- Sending Attachments
- Professional Closings
- Responding to Email
- Good News vs. Bad News Email
The program is fast-paced, yet thorough; professional, yet fun; and it is sure to improve your customer relations. Use the video in the classroom for discussion, or for self-study. After watching the program, viewers can help prove their mastery of email etiquette by completing four interactive quizzes. This program is also available on CRM Learning's Hosted Online Training
system for individual desktop learning.
An Employee University Title