Time: The Next Dimension of Quality
Run time: 18 Minutes
Only 25% of the time spent in any given process adds value to your product or service That is the contention made by experts
John Guaspari and
Edward Hay in this breakthrough video. They go on to present a simple but effective method for reducing time spent on things that have no value in the eyes of the customer.
Through a dramatized example of a work process that is laden with unnecessary time and effort, Guaspari and Hay show viewers how to use a Value-Added-Flow Analysis to identify which steps add value and which do not.
Once the non-value-added time is removed or reduced, your managers and employees will deliver products and services to the customer faster, achieve higher levels of quality and put your organization so far ahead of your competitors they may never catch up.
An American Management Assn Title
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To order, please call: 1-800-421-0833
180 Ways to Walk the Customer Service Talk, Softcover Book $10.95
Time: The Next Dimension of Quality Leader's Guide $10.00
Testimonials
Results from using Time: The Next Dimension of Quality:
"After viewing, our financial managers were able to reduce the time it took to close the books from 18 days to just 5 days -- a 72% reduction."
-Harold Moore
-Blue Cross Blue Shield of KY
"I have shown Time: The Next Dimension of Quality a dozen times. It mirrors our transactional processes and really opens up our eyes to any waste in the system. Since showing the video in one of our markets they have cut their overall lead time from 11 to 8 weeks and their service lead time has been cut in half."
-Matt Graetz
-Project Manager
-Anderson Windows Inc