Lowest Prices • Free Ground Shipping Call Us! 800-421-0833 Watchlist  Watch Later Help   |   cart My Cart 
  |     |   Mobile Site

Your cart is currently empty.

Your watchlist is currently empty.

The Uh-Oh Syndrome

From Intolerance to Inclusion

The "Uh-Oh Syndrome" is the negative reaction we can experience when we encounter something or someone different. The reaction is, in some ways, a natural human response, but in a world with increasing diversity and non-stop change, we need to strive for open-mindedness and inclusion. This program shows how.

  • Explains cultural and scientific factors that lead good people to be closed-minded
  • Teaches people how to become more open-minded and inclusive
  • Helps organizations utilize diversity to improve innovation

This product does not have:
  • Sample Training Guide

The Uh-Oh Syndrome

Run time: 28 Minutes

In this program, Dr. Steve Robbins explains that while certain cultural and neuro-biological forces compel us to be closed-minded towards anything new or different, we have it in our power to overcome these influences so that we can comfortably entertain new ideas and be more accepting of those who differ from us.

Robbins is one of today's leading diversity and inclusion experts. Widely known for his thought-provoking stories, humor and practical application of principles from neurobiology and sociology, Robbins tackles tough topics in a way that is entertaining, understandable and non-threatening.

In this program, Robbins introduces the concept of "mental models", explaining where they come from and why we hate it so much when we encounter things that don't fit those models.

Specifically, he covers:
  • The part culture plays in the development of our mental models (background, experiences, values)
  • The part science plays in the development of our mental models (how the brain's instinct to operate on an "efficiency principle" causes us to love our comfort zones)
  • How multiple redundant messages received from culture, and mindlessness caused by our brain's efficiency, lead us to have "unintentional intolerance" (where our actions are driven by instinct rather than a thoughtful assessment of what is valid)

Robbins introduces two things people can do to move from intolerance to inclusion:
1. Be more mindful and less mindless ("change your scripts")
2. Ask "what if?" more often; understand that you can entertain new ideas without necessarily having to accept them

In the conclusion, viewers are reminded that diversity equals strength. Since none of us can know everything…the more we include the opinions and ideas of others, the better our organizations will be at innovation and problem solving.

Bonus Footage features stories from Steve that shed further light on some of the video's key topics including: Duct Tape, Eat Your Vegetables, and Mini-Vans. A Q&A Session is also included.

Special Bundle Offer: The Uh-Oh Syndrome is excerpted from the 70-minute Inclusion Insights program. It can be purchased separately or, you can get the Uh-Oh Syndrome and Inclusion Insights Combo Package for $1100.00. (This bundle is recommended for those who may want to explore concepts more thoroughly when time allows.)

A SunShower Learning Title


  • chaptered DVD with Bonus Segments
  • CD-ROM with Leaders' Guide and reproducible Participant Handouts


Praise for Steve Robbins' Presentations:

"Dr. Robbins brings a unique and insightful perspective to the field of diversity. His approach to diversity helps us to recognize that we all play a role in the development of an inclusive work environment and brings the diversity discussion into the 21st century."
- Glenn Winfree
- Aetna

"Dr. Robbins is a gifted speaker and story teller who can move people to see things they may never have seen before. His knowledge of diversity issues is only surpassed by his ability to share that knowledge in an inviting, insightful and inspirational way."
- Lynsey Martin
- Raytheon

Place Your Order:

computer icon Online Delivery Available. Please call for pricing.
computer icon Purchase DVD Free Ground Shipping (Cont. U.S.)
DVD Program
$595 Quantity:

usb drive icon Purchase USB Key Free Ground Shipping
(Cont. U.S.)
$595.00 Quantity:

Email Preferences

CRM Learning free emails are the best way to be informed about hot topics in training. Subscribe or update your preferences

For Federal Government customers:

CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/31/2021

Too busy to preview today?
Put products in this Watch Later queue so they're easy to recall next time you visit.

Make sure you're logged in when you put videos in the queue!
Log in now.
If you don't yet have a preview account, create a limited or unlimited access account.