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You are here: Home  >  Customer Service / Sales  >  For Hospitality Settings

The Guest

2nd Edition

Our Year-End Sale:, November 12 through December 31, 2019. Save when you purchase this title,
or purchase it with other CRM Learning, Media Partners, and/or Vivid Edge titles.
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This update of a classic customer service program shows how the fortunes of any business rise and fall on the level of service it delivers to its customers. No matter how large or complex an organization might be, great service usually comes down to one employee serving one guest, one day at a time.

Benefits:
  • Teaches a List of Guest Standards
  • Builds your staff's confidence
  • Improves customer service overall

This product does not have:
  • Sample Training Guide
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The Guest, 2nd Edition

Run time: 15 Minutes

Treat your customer like you would a Guest in your home.

That's the message behind this hilarious update of a classic bestseller. We all know how to take care of a guest in our home: we welcome them, we take care of their needs, we thank them for coming and we invite them back. A guest at work is no different. It's that simple and that important.

This training comedy will forever change the way your employees view their customers, their guests, by reminding them that everything they need to learn about delivering great customer service, they already know -- whether "the customer" is external or an internal co-worker.

It's as simple as…
  • Welcoming Them
  • Using Their Name
  • Taking Care of Their Needs
  • Thanking Them
  • Inviting Them Back


A Media Partners Title

Contents

  • DVD incuding The Guest 2E and the original Guest video
  • CD-ROM including Leader's Guide, PowerPoint Presentation, Reproducible Handouts
  • 10 Reminder Cards

Related Items

To order, please call: 1-800-421-0833


The Guest Pocket Reminder Card $7.50 (pack of 10)

Testimonials

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Whether it is a limited-time sale or Industry/Quantity discount - we will apply the best price to your order.

Education Discount:
Your organization must be a K-12 educational institution, school district, or an accredited College or University. Education Departments in corporations, healthcare, or government do not qualify.

Government Discount:
Your organization must be a city, county, state, or federal government agency. Government contractors do not qualify for government discounts. GSA discount available to eligible federal agencies.

Non-Profit Discount:
Occasionally we can offer discounts to 501(c)3 non-profit organizations. Proof of 501(c)3 status may be required.

NOTE: We do not offer any discounts on rentals. Some discounts may vary, depending on the video program. If we are running a promotion or sale, either your industry discount, a quantity discount, or the sale discount will apply - whichever gives you the best price.

Please call us to receive any of these discounts: 800-421-0833. Or, we will apply any discount when we process your online order.

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Media Partners is registered with SAM.
Cage Code: 3Q5F1, Status: Active, Expiration 01/31/2020

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